ERP Program Manager

1 hour ago

Bangalore Urban Karnataka India, IN Netradyne Full time

Job Title: Program Manager - Enterprise Application

Department/Group: Cloud/Business Systems Group

Experience: 10 to 12 years

Role Overview: The ERP/CRM Program Manager is a critical leadership role within our Business Systems Group, overseeing the strategic management of our ERP, CRM, and other enterprise systems. This senior-level position involves directing multiple projects to enhance and integrate these platforms, ensuring alignment with business goals.

Roles and Responsibilities:

  • Lead and manage the end-to-end implementation and ongoing support of ERP/CRM/Other systems, ensuring alignment with business objectives and strategies
  • Facilitate requirement gathering, analysis, and task breakdown into functional specifications and technical solutions
  • Develop and maintain detailed project plans, timelines, and budgets, ensuring projects are delivered on time and within scope
  • Coordinate and oversee the work of internal teams and external vendors, ensuring high-quality deliverables
  • Conduct regular project status meetings and provide updates to senior management and other stakeholders
  • Identify and mitigate project risks and issues, implementing effective solutions to address challenges
  • Ensure data integrity, security, and compliance with relevant regulations and standards within the ERP/CRM/Other systems
  • Facilitate user training and support to ensure successful adoption and utilization of the ERP/CRM systems
  • Foster a culture of continuous improvement, innovation, and excellence within the team

Essential Skills:

  • Proven experience in managing large-scale ERP/CRM/HCM implementations and support projects
  • Experience in any one ERP system or multiple ERP Systems in the Financial Domain is a must( NetSuite, Oracle Fusion, Seibel, SAP Etc..)
  • Strong understanding of Enterprise systems, including configuration, customization, and integration capabilities
  • Excellent project management skills, with proficiency in tools such as MS Project, JIRA, or similar
  • Ability to create and manage detailed project documentation, including project plans, risk logs, and status reports
  • Strong analytical and problem-solving skills, with the ability to address complex business requirements
  • Excellent communication and interpersonal skills, with the ability to manage various stakeholders effectively
  • Ability to work independently and lead cross-functional teams in a fast-paced environment
  • Familiarity with Agile methodologies and SDLC processes

Desirable Skills:

  • Certifications in project management (e.g., PMP)
  • Experience with specific ERP/CRM systems (e.g., NetSuite, Salesforce)
  • Understanding of data migration techniques and best practices
  • Experience in change management and user training programs
  • Advanced degree (e.g., MBA) is a plus

Qualifications and Education Requirements:

  • Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field
  • Advanced degree or relevant certifications are a plus

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