Head of Network Operations

2 weeks ago


Delhi India, India Tata Consultancy Services Full time

Desired Skills:


Total Exp : 20 to 25 Years

Location : Delhi / NCR

Job Type : Permanent


Required Technical Skills/Qualifications

• Knowledge in foundation enterprise Routing (SDWAN , Wireless, BGP, EIGRP, OSPF and IPSec etc.)

• Knowledge in foundation enterprise Switching (STP, VTP, HSRP, VRRP, Trunk Protocol, Stack etc.)

• Knowledge & Troubleshooting on Cisco IOS,IOS-XR, IOX-XE platforms devices


Incident Management and Troubleshooting:

  • Responding to network incidents promptly and efficiently.
  • Diagnosing and resolving technical issues related to Cisco networking products.
  • Ensuring timely incident closure and customer satisfaction

End-User Support:

  • Providing technical support to end-users.
  • Ensuring end-users have a positive experience with network services.

Documentation and Reporting:

  • Maintaining accurate records of incidents, resolutions, and network changes.
  • Creating and updating documentation for network configurations and procedures.

Collaboration and Communication:

  • Collaborating with cross-functional teams.
  • Communicating effectively with colleagues and customers


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