Relationship Manager

2 hours ago

Delhi India, India Petpooja Full time

The ideal candidate will be responsible for gaining a deep understanding of the clients' business objectives and challenges and creating strategic recommendations based off of this understanding. You will do so by building a strong relationship with our clients and analyzing our clients' data. Essentially, you will act as the main point of contact for our clients. Responsibilities ● Actively sell the Petpooja Restaurant Billing Platform and associated Value-Added Services (VAS). ● Generate leads through cold calling, field visits, and market references; proactively approach restaurants to onboard them onto Petpooja. ● Build and nurture strong relationships with restaurant owners by understanding their business needs and offering tailored solutions. ● Sign up restaurants by closing contracts and responding to inquiries from both new and existing clients. ● Organise and participate in promotional events and local marketing activities to boost brand visibility and drive referrals. ● Take ownership of operational and administrative aspects of sales, including reporting, process optimisation, and system improvements. ● Regularly update management with performance insights and recommendations for enhancing business relationships and improving service delivery. ● Meet and exceed sales targets (product and VAS), demos, and visit goals through strategic daily planning and execution. ● Establish a strong reference market by maintaining long-term relationships with onboarded clients. ● Resolve client issues effectively using the escalation matrix and ensure high levels of customer satisfaction. ● During field visits, you will be the first point of contact for potential clients, and you will represent Petpooja professionally at all times. ● Be the face of Petpooja in the market, upholding and promoting the company's values and mission. Additional Qualification and Skills: ● Bachelor's degree is preferable. ● Professional experience of 1-3 years in Sales. ● Problem-solving attitude ● Customer-oriented mindset ● Knowledge of customer relationship management (CRM) practices ● Influencing Skills ● Presentability is required ● Fluent in communication

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