 
						Engagement Manager
3 weeks ago
About NIIT
At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.
Location: India
Function: Engagement
Reports To: Regional Vice President
Position available from: Immediate
Role Overview
As an Engagement Manager at NIIT, you will support senior account leadership in the growth of learning service sales to our clients. Working under the guidance of an Engagement Director, you will be responsible for the day-to-day management of client accounts, interacting with stakeholders, finding and converting opportunities, and reporting commercial results. This role is ideal for a highly organized, client-focused individual with strong communication skills and a desire to grow in the professional learning services industry.
Key Responsibilities
- Support the Engagement Director in managing key client accounts across regions.
- Engage with client stakeholders to discover unmet needs or potential service gaps that could represent new opportunities.
- Create sales materials and tailored client presentations to support upsell or renewal opportunities.
- Lead and co-ordinate documents for RFI and RFP responses, including slide decks, rate cards, and solution overviews.
- Lead and coordinate QBR preparation and presentation and other related governance activities
- Help track win/loss data and sales KPIs across the portfolio to support continuous improvement.
- Conduct preliminary research on client organization changes (e.g., new leaders, business priorities, M&A activity) that could signal opportunities.
- Collaborate with service line leaders on how to align internal solutions to unmet client needs
- Respond to routine client queries and escalate issues where needed.
- Contribute to preparation of business reviews, presentations, and reports.
- Track account metrics including SLA performance, client satisfaction, and operational KPIs.
- Support opportunity tracking and contribute to renewal preparation and upsell coordination.
- Ensure internal systems and documentation are up to date and accurate.
- Stay current on learning industry trends and client-specific developments.
Skills and Competencies
- Relationship development with client stakeholders and key figures within NIIT
- Presentation and pitching skills to create a strong impression on NIIT capabilities
- Clear and professional communication in both verbal and written formats.
- Strong organizational and time-management abilities.
- Analytical mindset with comfort working with data and reporting tools.
- Commercial decision making on which opportunities will provide NIIT and clients with mutually beneficial outcomes.
- Proficient in Microsoft Office, especially PowerPoint and Excel; familiarity with CRM tools is a plus.
- Team-oriented with a service delivery mindset.
- Detail-oriented with a proactive approach to managing client needs.
- Ability to work under direction but also take initiative on smaller tasks and projects.
- High level of professionalism in external-facing communications.
- Adaptable and comfortable working in a fast-paced, global environment.
Knowledge
- Basic understanding of learning & development concepts and corporate training models.
- Familiarity with managed learning services and learning platforms such as LMS or LXP is an advantage.
- Understanding of account management processes in a services environment.
- Awareness of client service and stakeholder communication best practices.
- Some exposure to project management or customer success tools is preferred.
Experience
- 4–8 years in account coordination, client services, project management, or operations roles.
- Experience working in or with professional services, learning, or talent development sectors.
- Demonstrated ability to support client relationships and manage operational details.
- Exposure to multi-stakeholder environments and experience handling multiple priorities.
- Experience supporting reporting, governance, or performance tracking processes.
Equal Opportunity Statement
NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
- 
					  Engagement Manager3 weeks ago 
 Bangalore Urban, Karnataka, India, IN Quantiphi Full timeJob Title: Senior Business Analyst / Lead Business Analyst (Insurance Analytics) Experience: 7–12 Years Location: Bangalore / Hybrid, or RemoteAbout the Role: We are seeking a highly experienced and innovative Business Analyst with a strong background in insurance analytics. This role focuses on leveraging data and AI to enhance customer experience,... 
- 
					  HR Executive2 weeks ago 
 india, IN Exasoft Full timeAbout the RoleWe are looking for an energetic HR Executive to manage employee engagement, onboarding, and HR operations. This role will be the first point of contact for employees and contractors, ensuring smooth communication and a positive experience throughout the employee lifecycle.Key ResponsibilitiesOnboarding & Employee LifecycleSupport onboarding,... 
- 
					
					
 Bangalore Urban, Karnataka, India, IN PW Full timeJob DescriptionJob Title: Student Engagement Counsellor (SEC Counsellor)Location: Bangalore (Banaswadi)Department: Academic OperationEmployment Type: Full-timeWorking: 6 daysLaptop: Mandatory RequirementJob Overview:We are looking for a proactive and empathetic Student Engagement Counsellor (SEC Counsellor) to join our Student Services team. In this role,... 
- 
					  Social Media Manager2 weeks ago 
 india, IN Grow Your Staff Full timeGrow Your Staff is looking for a Social Media Manager for a UK-based international humanitarian charity NGO. This is a full-time remote position.The role will have excellent growth opportunities. You will be directly working with the team based in the UK.Experience: 3-6 yearsCTC: INR 5-10 LPALocation: RemoteTime: 1 PM - 10 PM IST (Monday -... 
- 
					  Assistant Manager2 weeks ago 
 , India, IN Lodha & Bhatt Full timeRole Overview:We are seeking a highly skilled and experienced Senior ITGC Consultant / ITGC Lead with a deep understanding of SOC 1 and SOC 2 frameworks to lead and execute end-to-end IT General Controls assessments. This role requires someone who can manage engagements, guide teams, and collaborate with clients on control design, implementation, testing,... 
- 
					  Vendor Contracts Manager3 weeks ago 
 india, IN Aceolution Full timeWe are seeking a highly organized and proactive Vendor Contracts Manager to join our Climate Ops team. This role is responsible for managing and tracking third-party engagements throughout the contracting lifecycle, from contract development to invoicing, ensuring compliance with legal and finance standards, and keeping all stakeholders informed and aligned.... 
- 
					  Social Media Manager2 weeks ago 
 india, IN Six Sigma Digital Full timeJob Title: Social Media ManagerLocation: RemoteSalary: ₹20,000 – ₹28,000 per monthJob Type: Full-TimeRole Overview:We are looking for a creative and strategic Social Media Manager to manage and grow our brand presence across multiple platforms. The ideal candidate should have experience in social media strategy, content creation, paid advertising, and... 
- 
					  Social Media Manager2 weeks ago 
 india, IN Clicker Solutions Full timeCompany DescriptionClicker Solutions is a dynamic digital marketing company that guides businesses through the evolving landscape of online commerce. By blending innovation, strategy, and creativity, Clicker Solutions crafts digital marketing solutions tailored to amplify brand presence and drive engagement. Our team of seasoned experts leverages... 
- 
					  Senior Program Manager3 weeks ago 
 india, IN World Wide Technology Full timePosition Overview:Worldwide Technology (WWT) is seeking a dynamic and strategic Sr. Program Manager to join the WWT For All team. This role is pivotal in managing the success of our regional For All teams across EMEA, Canada, LATAM, and APAC. The Program Manager will work closely with WWT For All regional leaders to ensure strategic alignment with the... 
- 
					  Franchise Partnership Manager3 weeks ago 
 , India, IN Boston Institute of Analytics Full timeJob Description: Franchise Partnership ManagerJob Location: MumbaiWe are seeking an enthusiastic and experienced Franchise Partnership Manager to join our team and drive the successful onboarding and development of franchise partners for our EdTech brand. This role is pivotal in building and nurturing relationships with prospective franchisees and ensuring a...