
Engagement Manager
18 hours ago
Job Title: Senior Business Analyst / Lead Business Analyst (Insurance Analytics)
Experience: 7–12 Years
Location: Bangalore / Hybrid, or Remote
About the Role:
We are seeking a highly experienced and innovative Business Analyst with a strong background in insurance analytics. This role focuses on leveraging data and AI to enhance customer experience, optimize agent performance, and refine distribution models. You will act as a subject matter expert, translating complex business challenges into analytical frameworks and partnering with data science and AI teams to deploy cutting-edge solutions. This position requires a blend of deep analytical skills, strong communication, and the ability to drive innovation within the insurance sector.
Key Responsibilities:
- Serve as Subject Matter Expert (SME) in insurance analytics, with a focus on customer experience, agent performance, and distribution models.
- Translate complex business challenges into analytical frameworks using statistics, forecasting, and advanced analytics.
- Partner with data scientists and AI teams to design and deploy AI-powered solutions in pricing, underwriting, distribution, and customer engagement.
- Conduct customer behavior analysis to recommend strategies for growth and retention.
- Develop actionable insights, predictive models, and incentive frameworks to optimize distribution performance.
- Drive innovation initiatives, identifying opportunities to apply AI and emerging technologies in insurance.
- Present insights through clear storytelling and executive-ready communication to influence decisions.
Must-Have Skills:
- 7–12 years of experience in business analysis, analytics, or strategy roles within the insurance industry.
- Proven expertise in customer persistency, agent/distribution analytics, digital sales, and agent productivity measurement.
- Strong foundation in mathematics, statistics, probability, and modeling.
- Proficiency in SQL, Excel, and Python/R.
- Exposure to AI/ML concepts (predictive modeling, NLP, recommendation systems) or a strong interest in AI-driven innovation.
- Excellent stakeholder management and the ability to bridge business and technical teams effectively.
- Strong communication and storytelling skills to translate complex analytics into clear business impact.
Nice-to-Have Skills:
- Experience working with insurance policyholder data, claims, and persistency models.
- Experience in ideating solutions and working out proof-of-concept / pilot projects.
- Familiarity with regulatory requirements and compliance considerations in insurance.
- Ability to thrive in a fast-paced, innovation-driven environment.
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