Customer Support Intern

4 weeks ago

Bengaluru Karnataka India, Karnataka MEDGENOME Full time

Find your next role with MedGenome Labs Ltd. We are the market leader in clinical genomic space in India and offers a comprehensive range of diagnostic services to doctors and researchers. We operate the largest CAP accredited Next Generation Sequencing (NGS) lab in Southeast Asia housing cutting-edge genome sequencing platforms. MedGenome is the founding member of GenomeAsia 100K, an initiative to sequence 100,000 Genomes in Asia.


We have an exciting opportunity for the position of Customer Support Intern in Bengaluru location. It is an Internship and work from office opportunity.


Skills and Experience Required:


  • Tracking and monitoring all incoming shipment boxes.
  • Diligently going over the checklist when samples arrive.
  • Maintaining accurate and complete records of all samples received.
  • Recording and managing every sample in the Laboratory Information and Management System (LIMS).
  • Communicating with clinicians through emails and telephonic conversations regarding samples.
  • Coordinating and handing over the samples for further processing to the laboratory team.
  • Performing calling activity for Pre-PSR (Pre–Patient Sample Receipt) confirmation to ensure readiness and reduce errors.
  • Handling discrepancy clearance by coordinating with internal teams and clinicians to resolve sample/document-related issues.
  • Generating daily MIS reports and other ad-hoc reports as per requirements.


Educational Qualification:

Bachelors or Diploma in Medical Laboratory


If you are interested in this position, please click the APPLY NOW button for immediate employment consideration. We regret that due to volume of response, we can only contact initial successful applicants. If you have not heard from us within 7 days, then your application has been unsuccessful.

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