Customer Support Executive

10 hours ago

Bengaluru Karnataka India, Karnataka Cava Athleisure Full time

Role Purpose

The purpose of the role is to provide timely, empathetic, and effective support to customers across multiple channels, ensuring a smooth experience and high levels of customer satisfaction.


Key Responsibilities (KRAs):

  1. Customer Support
  • Respond to customer inquiries through phone, email, chat, and social media in a prompt and professional manner.
  • Resolve customer issues with empathy and problem-solving skills, escalating complex cases where necessary.
  1. Service Delivery
  • Follow established processes, policies, and best practices for handling customer queries.
  • Ensure accurate documentation of all customer interactions and resolutions in the system.
  1. Quality & Efficiency
  • Maintain high-quality service in every interaction by adhering to company guidelines.
  • Strive to meet defined performance metrics such as response time, first-contact resolution, and customer satisfaction scores.
  1. Collaboration & Feedback
  • Share recurring customer feedback and issues with the team and management for improvement.
  • Coordinate with internal teams when needed to ensure customer concerns are addressed.
  1. Learning & Development
  • Continuously build product knowledge and improve communication skills through training.
  • Stay updated with company policies, new features, and processes to support customers better.


Functional Competencies

  • Strong interpersonal and communication skills (verbal & written).
  • Patience and empathy in handling customer concerns.
  • Ability to problem-solve and remain calm in pressure situations.
  • Basic technical aptitude to work with CRM/helpdesk tools.


Eligibility Criteria

  • Bachelor’s degree (preferred) or equivalent work experience.
  • 0–2 years of experience in customer service or a client-facing role.
  • Familiarity with customer support tools/software is an advantage.
  • Experience with retail D2C brands is a plus.

  • Customer Support Executive

    11 hours ago

    Bengaluru, Karnataka, India, Karnataka TransportSimple Full time

    Location: Bengaluru, IndiaExperience: 3+ yearsAt TransportSimple, we’re transforming how fleet owners manage their operations with our unique SaaS solutions. We are seeking an experienced Customer Support Executive to assist our expanding customer base.What You’ll DoPOC for all the customers.Solve queries via calls, chats & emails in Hindi & English...

  • Customer Support Executive

    3 weeks ago

    Bengaluru, Karnataka, India Omshara Infotech Full time

    Job Title: Customer Support Executive - International Voice Process Client: 24/7.ai Location: Marathahalli Employment Type: Full-Time Shift: Night Shift | Rotational Week Offs Experience Level: Fresher or Experienced Transport: Two-Way Cab Facility Provided Job Overview: 24/7.ai is seeking dynamic and customer-focused professionals to join our International...

  • Customer Support Executive

    1 week ago

    Bengaluru, Karnataka, India Toolyt Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Customer Support Executive - Freshers at Toolyt LocationBengaluru, IndiaSalary /monthJob TypeFull-timeDate PostedAugust 28th, 2025Apply NowWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service.To be successful as a customer support executive, you should display excellent...

  • Customer Support Executive

    3 days ago

    Bengaluru, Karnataka, India Toolyt Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service.To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the...

  • Customer Support Executive

    6 days ago

    Bengaluru, Karnataka, India Organo Mart Full time ₹ 4,32,000 - ₹ 5,40,000 per year

    Salary - upto 4.5lpa1+yrs of experienceRole DescriptionThis is a full-time, on-site role for a Customer Support Executive in the Insurance domain, located in Bengaluru. The Customer Support Executive will handle day-to-day tasks including addressing customer queries, resolving complaints, providing online and technical support, and ensuring customer...

  • Sales Customer Support

    10 hours ago

    Bengaluru, Karnataka, India, Karnataka WyapaarPay Full time

    Company Description WYAPAARPAY INDIA is a leading fintech platform in India, dedicated to simplifying micro-payments and bringing financial services closer to every citizen. Specializing in AEPS (Aadhaar Enabled Payment System), BBPS bill payments, domestic money transfers, PAN card services, mobile/DTH recharges, and utility payments, the company combines...

  • Customer Support Executive

    3 days ago

    Bengaluru, Karnataka, India House Construct Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionHouse Construct is a distinguished construction company dedicated to creating exceptional living spaces since 1997. With over two decades of experience and more than 400 satisfied clients, our commitment to innovation, quality, and sustainability has fostered a legacy of excellence. Each project we undertake reflects our passion for...

  • Customer Support Engineer

    11 hours ago

    Bengaluru, Karnataka, India, Karnataka Bergen Systems Pvt Ltd Full time

    Company DescriptionBergen Systems Pvt Ltd, located in Bengaluru, provides robust, innovative, and durable solutions for the electronics industry in India. With a wide range of PCB Assembly Equipment, Wire Processing Equipment & Semiconductor Packaging Equipment, Bergen Systems is a key supplier for industry majors in India. For over three decades, Bergen...

  • Customer Support Executive

    3 days ago

    Bengaluru, Karnataka, India UnStartED Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionSchola Classes is an educational service provider dedicated to transforming the learning experience for students in India. We offer curated and specially designed online and offline educational programs to help students meet the demands of the modern world. Our goal is to empower students with essential skills and knowledge, enabling them...

  • Customer Support Executive

    3 days ago

    Bengaluru, Karnataka, India Identixweb Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job DescriptionWe are looking for a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will provide excellent support to clients The role involves addressing customer queries, troubleshooting issues, and ensuring smooth software operations for users.Roles & Responsibilities for Customer Support ExecutiveAnswer...