Duty Manager
2 weeks ago
This role is for Duty Manager in hotel.
About Zolo:
ZoloStays stands out as the leading provider of managed co-living spaces in India, catering
to the needs of both working professionals and students. With over $100 Mn funding from
Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly growing.
Zolo is a community that fosters growth and personal development. Our founders believe
that potential, not just pedigree, is the key to success, and that is why they built Zolo
around the principle of thinking like an owner. Hence, we seek passionate individuals
ready to innovate, flapping their wings outside of the traditional 9-to-5 schedule
Key Responsibilities
- Supervise and manage front office operations including check-in, check-out, and reservations.
- Ensure a seamless guest experience through proactive service and efficient issue resolution.
- Lead, train, and motivate the front office team to achieve performance and service standards.
- Coordinate with Housekeeping, F&B, and Maintenance departments for smooth operations.
- Maintain accuracy in billing, night audit reports, and daily operational documentation.
- Monitor occupancy, room revenue, and key hotel performance indicators (ARR, ADR, RevPAR).
- Enforce SOPs, ensure compliance with safety and quality standards, and conduct routine audits.
- Act as the primary in-charge during assigned shifts, ensuring smooth and professional operations.
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