REGAIN Growth Partner, GenAI Account Manager

Role Summary

You will own a portfolio of REGAIN accounts and be accountable for three outcomes.

1. Successful adoption and usage of REGAIN across priority use cases.
2. Renewal, expansion, and advocacy within each account.
3. Clear feedback loops between customer teams and Vivpro product and engineering.

This is a customer facing role that combines account management, light product consulting, and commercial responsibility, with a strong focus on how REGAIN and GenAI fit into real regulatory and clinical workflows.

Responsibilities

Account ownership and growth

• Own the relationship for assigned REGAIN customers, from onboarding through renewal.
• Understand customer portfolios, document types, and current ways of working for regulatory and clinical content.
• Build relationships with sponsors, functional leaders, and power users across regions and functions.
• Identify new REGAIN use cases and expansions and partner with leadership to scope and close them.

GenAI and REGAIN adoption

• Guide customers on how to use REGAIN as part of their operating model, not as a one off tool.
• Partner with product specialists to design onboarding plans, training paths, and enablement assets.
• Help business owners define success metrics for automation such as cycle time, quality, and effort saved.
• Monitor adoption dashboards and usage analytics, and lead actions when engagement or outcomes drift.

Customer experience and value realization

• Lead regular account check ins and executive reviews with clear agendas, metrics, and next step plans.
• Translate feedback from regulatory, safety, clinical, and medical writing teams into structured requirements.
• Coordinate with internal teams to manage priorities, delivery timelines, and issue resolution.
• Surface success stories that can become case studies, conference talks, or reference programs.

Product and feedback loop for REGAIN

• Act as the voice of the customer for REGAIN, bringing forward needs by document type, region, and function.
• Help prioritize features and improvements based on impact across the customer base.
• Participate in early feature previews and pilots with key users in your accounts.
• Contribute to best practice playbooks for GenAI assisted writing in regulated settings.

Skills and Experience

• Proven account management or customer success experience in SaaS, consulting, or platform products.
• Experience with pharma, biotech, CRO, or healthcare clients is strongly preferred.
• Comfortable discussing workflows for regulatory submissions, clinical documents, or scientific writing.
• Strong communication skills, including the ability to speak with both executives and hands on users.
• Confidence with data, including reading usage dashboards and connecting activity to business outcomes.
• Curiosity about GenAI, including prompts, document governance, and responsible use in regulated environments.
• High ownership mindset, with a focus on clarity, follow through, and practical problem solving.

Qualifications

• Bachelor’s degree in business, life sciences, engineering, or a related discipline.
• Four or more years in account management, customer success, consulting, or similar roles.
• Experience supporting adoption of new technology platforms within complex organizations.
• Familiarity with regulatory, clinical, or medical writing workflows is a strong advantage.

How You Work

• Enjoy building trust with customers and staying close to their day to day realities
• Are comfortable translating between business needs, user experience, and technical capabilities
• Treat GenAI as a partner for experts, not a replacement, and can help customers adopt it in that spirit
• Are energized by fast moving teams, open feedback, and shared ownership of outcomes

Culture & Working Style

Our Culture

Collaboration is at the heart of our culture, and we need engineers who can communicate effectively and work well with the team towards achieving a common goal.

Our Working Style

Conceptualize → Ideate & Feasibility Study → Prototype → Evaluation → Productize → Stabilize & Support with passion

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