Client Growth Partner

1 day ago

Pune, Maharashtra, India Osmos Full time

Who We Are: Osmos, a B2B SaaS company founded by ex-Amazon ad-tech experts, is revolutionizing retail media with an AI-powered operating system that increases retailer profitability (by up to 7% of sales) and delivers superior ROAS for brands. By enabling Tier 1 retailers and marketplaces worldwide to activate more brands and leverage advanced targeting, we help them secure a lasting competitive edge.


Your Impact: 

As the name suggests, we are looking for business-savvy candidates who can be a strong partner for our Clients - in delivering value & delight to them. This role will undertake a broad range of tasks such as building customer relationships, business & growth consulting, implementing success programs, contributing to pre-sales functions, onboarding and training clients, and filling up gaps on the delivery front. The role will also assimilate & distribute industry insights to Client stakeholders. Successful candidates must be technically savvy, social, and analytical, possess an aptitude for learning and using new technologies, have solid business acumen, and be able to communicate clearly and effectively. 


What You'll Do: 

  • Develop and manage client portfolios by delivering business growth and profitability.

  • Identify cross-sell and up-sell opportunities based on new product inventions and client needs.

  • Plan and execute consulting and cross-sell / up-sell strategies for identified opportunities

  • Analyze client performance data and identify patterns to drive business KPIs and forward-looking plans.

  • Building long-term trusting relationships at all levels within Enterprise Clients

  • Working with Clients to establish and achieve critical goals on a monthly, quarterly, and annual basis.

  • Drive expected results in product adoption by monitoring key product metrics and understanding business dynamics & user behavior

  • Being the Client's advocate inside to meet the Client's needs

  • Host product demos, training, and onboarding processes for existing & prospective Clients


You'll Thrive If You Have: 

  • At least 2 years of experience in client management, account management, or related roles

  • Proven track record of leading diverse teams, consultants, and client portfolio

  • Previous experience in tech /e-commerce startups/ SaaS startups is strongly preferred

  • Bachelor's or Master's degree from a Tier-1/ Tier-2 accredited institute

  • Startup-savvy, solid hustling, data driven decision making and problem-solving attitude

  • Self-driven, highly organized, and able to multitask

  • Ability to define and document customer success processes and best practices to deliver 10x customer experience.

  • Knack for problem-solving, keeping the client's interest in mind always.

  • Great story-telling skills

  • Experience presenting to external stakeholders including to CxOs


Why Choose Osmos?

  • Startup Energy, Enterprise Scale: Fast-paced innovation with global ambition

  • Revolutionize Retail Marketing: Be at the forefront of AI-powered solutions

  • Meaningful Contribution: Directly impacts major brands' success

  • No Red Tape: Autonomy and empowerment to drive results

  • Growth & Fun: Continuous learning in a vibrant, collaborative culture

  • Competitive Rewards: We value your expertise and offer strong compensation


Ready to champion client growth? Let's chat.


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