Workforce Analytics

1 week ago

India, IN Wipro Full time

Location: [Pune]

Experience: [10 plus years]

Certification: Lean Six Sigma Black Belt (mandatory)


Role Overview

We are seeking a highly skilled professional with deep expertise in the BPO industry, strong analytical capabilities, and a proven ability to deliver proactive insights that drive business performance. The ideal candidate will combine technical proficiency with exceptional communication skills to influence leadership decisions.


Key Responsibilities

  • Analyze large datasets to identify trends, gaps, and process leakages; provide actionable insights to improve efficiency and reduce costs.
  • Develop and maintain Power BI dashboards and reports for real-time performance monitoring.
  • Collaborate with leadership teams to present findings, recommend solutions, and support strategic decision-making.
  • Drive cost-saving initiatives, rewards and penalty programs, and performance improvement projects.
  • Conduct deep-dive analysis on operational metrics, financials, and compliance to identify opportunities for optimization.
  • Lead discussions in leadership calls with clear, concise, and impactful presentations.
  • Ensure alignment of workforce metrics with organizational goals and client expectations.


Required Skills & Qualifications

  • Strong understanding of BPO operations, metrics, and financial models.
  • Expertise in data analysis, visualization, and reporting (Power BI experience preferred).
  • Lean Six Sigma Black Belt certification (mandatory).
  • Excellent communication and presentation skills; ability to influence senior stakeholders.
  • Proven track record in identifying gaps, implementing process improvements, and driving cost-saving programs.
  • Sound knowledge of Planning, scheduling & Forecasting


Added Advantage

  • Experience in automation, predictive analytics, and advanced reporting tools.
  • Ability to conceptualize and present business ideas backed by data-driven insights.

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