Infor Workforce Management

2 days ago

india, IN Info Services Full time

Title: Infor WFM

Location: Remote Work

Work timings: UK Shift


Key Responsibilities

  • Provide L2/L3 support for Infor WFM across various functional modules (especially T&A, Scheduling, and Attendance).
  • Handle incident, service request, and problem management tickets in ITSM tools (ServiceNow,etc.).
  • Perform root cause analysis, identify configuration or data-related issues, and provide permanent solutions.
  • Work closely with business users to understand issues and provide functional resolutions or workarounds.
  • Configure or troubleshoot new and existing rules, pay rules, pay codes, calculation groups, and validations.
  • Collaborate with Infor support for raising SRs and follow-up for resolution of product-related defects.
  • Assist in regression testing, system upgrades, and patch validation activities for newer versions.
  • Support integration flows with third-party systems such as Infor HRT, Payroll, and Time Clocks.
  • Leverage Cronos reporting tool to build custom reports as desired.
  • Ability to be able to write custom code using groovy scripting.
  • Prepare functional documentation (including updating knowledgebase, SOPs, troubleshooting guides).
  • Monitor batch jobs, system health, and interfaces on a daily basis.
  • Provide end-user training or coaching as required.

Required Skills & Qualifications

  • 5–10 years of hands-on experience with Infor Workforce Management (latest versions preferred – v7+, Infor CloudSuite WFM).
  • Strong expertise in modules such as:
  • Time & Attendance
  • Workforce Scheduling
  • Attendance Management
  • Labor Forecasting & Budgeting
  • Pay Rules, Work Rules, and Calculation Groups
  • Experience with Infor WFM Workbrain configuration and rule building.
  • Knowledge of Mongoose platform and Infor ION workflows (preferred).
  • Familiarity with Time Clock integrations (e.g., GT-400, GT-10, or other Infor-supported devices).
  • Strong troubleshooting and analytical skills; ability to read logs and debug errors.
  • Experience in cloud-based application support and release cycles.
  • Excellent communication skills, both verbal and written.
  • Good functional understanding of overall HCM processes including HR, Benefits, and Payroll.

Nice to Have

  • Knowledge of Infor Global HR or Talent Management modules.
  • Hands-on experience with Infor ION, IPA (Infor Process Automation).
  • SQL knowledge to perform data investigations and queries.
  • Understanding of data security and compliance (e.g., HIPAA, GDPR) in HCM systems.
  • ITIL Foundation Certification or equivalent experience in ITSM environments.

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