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Key Account Manager

4 weeks ago

India TENco Full time

Step Into the World of TENco

TENco is a luxury lifestyle management company based in Switzerland, offering discreet, tailored services to a select international clientele. From private travel and bespoke events to cultural access and trusted recommendations, we take care of the details that define a life well lived.

We are not a concierge, nor a typical membership club — we build long-term relationships with our members and deliver with quiet precision. Everything we do is personal, thoughtful, and held to the highest standards.

Our team is small, international, and deeply committed to quality. We value clear thinking, good taste, and a calm, solutions-focused approach. We work closely together, share ideas freely, and take pride in doing things well - always with care and attention.

About the role

As our Key Account Manager, you will work closely with our Relationship Managers to fulfil the unique requests of our members and guests. While your primary focus will be on the execution and accurate documentation of booking requests, you will also research rare luxury items and exceptional experiences that delight our members.

Our office is based in the beautiful city of Geneva, but our team is spread all over the world. This role is full time, remote from India, as a contractor.

Responsibilities

Booking & Client Requests

  • Research and compare offers to secure the best options and value for our members.
  • Arrange and confirm booking requests, both for members and walk-in clients.
  • Handle booking changes and respond to special inquiries with efficiency and care.
  • Communicate directly with clients when needed to clarify details and confirm arrangements.

Research & Opportunities

  • Identify and research unique offers, products, and experiences that are relevant to our members.
  • Support Relationship Managers by scouting exclusive opportunities and rare luxury items.

Client Account Management

  • Maintain accurate and up-to-date client information in our database.
  • Document all client requests and interactions to ensure full traceability.
  • Support client invoicing and follow up on payments when necessary.
  • Partner & Event Coordination
  • Liaise with providers and partners to guarantee smooth execution of client requests.
  • Assist with the organization of bespoke events and the coordination of important deliveries.

Your Profile

  • Education: a degree in Management or a luxury-related discipline.
  • Languages: Fluent English.
  • Experience: Background in the luxury industry or service-oriented industries. Previous client-facing experience is a strong advantage.
  • Skills: Highly organized, detail-oriented, and able to perform under pressure in a fast-paced environment.
  • Mindset: Proactive, self-motivated, and genuinely customer-oriented – you care about delivering the best to our members.

This is a great opportunity for someone who loves luxury, thrives in remote work, and wants to make want to contribute to the growth of a highly curated international brand. If it is you, please apply