Service Management Specialist

2 weeks ago


Bengaluru Karnataka India, Karnataka Tata Consultancy Services Full time

Greetings

TCS is hiring


Role: Service Management Specialist (Configuration Management)

EXP: 4-6 YEARS

LOCATION: Bengaluru


** Weekday Walk-In-Drive**

Date- 25-Oct-25 (Saturday)


Job Description


The associate oversees day-to-day operations of configuration management, planning, coordinating and directing activities that will help in managing and enhancing the CMDB and the process.


Responsibilities:


  • Identifies the CIs and products.
  • Plans and manages a population of the Configuration Management System.
  • Controls the receipt, identification, storage, and withdrawal of all supported CIs.
  • Provides and maintains information on CMDB.
  • Directs, prioritizes and schedules audits, ensures that any corrective action identified in Process and/or Database audits are carried out.
  • Interfaces with other processes and CI owners to ensure they follow the defined Configuration Management process.
  • Ensure regular housekeeping of the CMDB.
  • Provide reports, including management reports and configuration status accounting reports.
  • Manage interfaces with other processes and organization functions.
  • Train people in Configuration Management principles, processes, and procedures.
  • Well versed in documentation, presentation and communication.



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