Operations Lead

Job Title: Operations Lead – Pan India

Department: Operations

Industry: Automotive Telematics & Fleet Safety

Location: Peenya, Bengaluru

Reports To: COO / Director – Operations

Job Summary

We are seeking an experienced and results-oriented Operations Lead / Head to oversee end-to-end field operations, manpower deployment, and device uptime across India. The ideal candidate will have a strong background in automotive services, fleet operations, or telematics-based installations, with proven leadership capabilities in managing field teams and service infrastructure.

This position will be instrumental in ensuring operational excellence and service quality for our flagship Senz-i safety device—a cutting-edge driver and vehicle monitoring solution deployed across fleets nationwide.

Key Responsibilities

1. Strategic Operations Management

• Develop and lead nationwide operational strategy for installation, servicing, inspection, and compliance.
• Plan and optimize resource utilization across zones to support efficient and timely service delivery.
• Establish SOPs and KPIs for process consistency and service quality.

2. Manpower Deployment & Field Team Leadership

• Manage a distributed workforce of field engineers and service coordinators across India.
• Allocate resources dynamically based on regional needs and project timelines.
• Conduct regular performance reviews and implement structured training programs.

3. Senz-i Device Monitoring & Uptime Assurance

• Ensure high availability and functional uptime of Senz-i devices installed on commercial vehicles.
• Monitor device health dashboards, ensure timely interventions, and drive root cause analysis for field issues.
• Implement a proactive service model with strong preventive maintenance protocols.

4. Safety & Compliance Oversight

• Enforce adherence to client and regulatory safety standards during installation and servicing.
• Conduct regular site inspections and audits to maintain compliance and reduce field risk.
• Collaborate with quality and safety teams to drive continuous improvement.

5. MIS & Reporting

• Own daily, weekly, and monthly MIS reporting on manpower, field activities, device uptime, and SLA compliance.
• Build and maintain dashboards for internal and client-facing reporting.
• Track operational costs and suggest optimization strategies.

6. Cross-Functional Collaboration

• Coordinate with Product, Engineering, Support, and Customer Success teams to resolve escalations and ensure seamless execution.
• Lead internal reviews and contribute to roadmap planning based on operational insights.

7. Travel & Ground Operations Leadership

• Travel frequently to client locations and regional hubs for on-site supervision, installations, or escalations.
• Serve as the escalation point for critical field issues and emergency responses.

Qualifications & Experience

• Bachelor’s Degree or Diploma in Engineering, Operations, or related field (MBA preferred).
• 7–10 years of experience in operations management, preferably in automotive, fleet management, logistics, or IoT-based service environments.
• Demonstrated ability to lead multi-region operations with large field teams.

Technical Skills

• Proficient in Microsoft Excel, Outlook, and mobile-first service tools.
• Familiarity with GPS, telematics, ADAS/DMS systems, or automotive electronics is a strong advantage.
• Comfortable navigating dashboards, MIS tools, and mobile apps for device management.

Language Requirements

• Fluent in English and Hindi.
• Working knowledge of at least one southern regional language (Kannada, Tamil, or Malayalam) preferred.

Key Competencies

• Leadership: Capable of motivating and driving accountability in large, distributed teams.
• Execution: Strong focus on service reliability, compliance, and SLA targets.
• Analytical Thinking: Data-driven decision maker with strong planning skills.
• Adaptability: Comfortable working in high-velocity, field-based environments.
• Communication: Effective liaison with internal teams, clients, and field resources.

Why Join Us?

This is a strategic leadership role in a fast-growing company at the forefront of automotive safety technology. You will be driving impact at scale through device-enabled safety solutions that are transforming fleet operations across India.