Program Manager – Executive Education for Flagship

Program Manager – Executive Education for Flagship & Unique MDPs of FLAME University

Overview

The Program Manager will lead the planning, execution, and continuous enhancement of Flagship / Niche Programs. The role combines operational excellence with strategic responsibility—spanning event management, curriculum coordination, faculty engagement, delegate management, and program impact monitoring. The ideal candidate will ensure a high-quality learning experience while supporting institutional goals, industry partnerships, and long-term program growth.

Key Responsibilities

1. Program & Event Planning

• Manage end-to-end execution of flagship offerings, short-term courses, and specialized niche programs.
• Collaborate with all internal departments to ensure seamless pre-event and on-ground operations.
• Oversee the design of brochures, program landing pages, application portals, and communication emailers.
• Manage venue bookings, classroom setup, AV/IT arrangements, program signage, seating plans, and registration desk operations.

2. Delegate & Stakeholder Management

• Serve as the primary point of contact for delegates—managing onboarding, communications, queries, rooming lists, travel schedules, and special requirements.
• Coordinate collection of delegate profiles, bios, learning goals, and pre-program materials.
• Facilitate faculty coordination by aligning session plans, handouts, case studies, and teaching support.
• Manage group photos, testimonials, certificates, and post-program engagement activities.
• Oversee all necessary arrangements for campus stay & excellent experience for the delegates and participants.

3. Flagship / Niche Programs –Specific Responsibilities

• Work closely with academic leadership to shape program curriculum, session flow, and learning design for flagship and niche programs.
• Coordinate with faculty and industry experts to ensure relevance, intellectual rigor, and high-quality delivery.
• Plan immersive learning experiences such as intra-university knowledge exchanges, industry visits, leadership labs, networking dinners, panel discussions, and fireside chats.
• Track and enhance participant experience using feedback, NPS scores, attendance analytics, and engagement metrics.
• Track program effectiveness using various models like Kirkpatrick model, Phillips ROI model etc.

4. Capacity-Building Initiatives

• Assist in executing training modules, workshops, and capability-building programs.
• Facilitate access to market linkages, technology resources, government schemes, and industry networks.

5. Strategy, Partnerships & Cross-functional Collaboration

• Work with leadership to define program vision, positioning, pricing, and academic calendar.
• Support partnerships with corporates, industry bodies, government departments, and domain experts.
• Coordinate cross-functional projects aligned with institutional growth, program expansion, or quality enhancement.

6. Financial & Operational Management

• Manage program budgets, invoices, refunds, withdrawals, and expense tracking.
• Prepare costing sheets, revenue reports, and financial summaries for each program.
• Oversee inventory of merchandise, stationery, and program kits (bottles, diaries, jackets, folders, etc.).
• Ensure timely procurement, vendor coordination, and logistical management.

7. Documentation, Reporting & CRM Management

• Maintain program databases, attendance sheets, learning materials, and contact lists using systems like Salesforce or ERP platforms.
• Archive key documents—program reports, feedback summaries, faculty notes, consent forms, and participant certificates.
• Share post-event photos, certificates, and documented takeaways with delegates and stakeholders.
• Prepare MIS reports, program dashboards, and post-program reviews for leadership.

8. Continuous Improvement & Quality Assurance

• Identify gaps in participant experience, content delivery, operational workflows, and implement corrective improvements.
• Benchmark program performance with industry standards and implement best practices.
• Contribute insights on emerging trends in Flagship / Niche Programs learning, corporate education, and professional development.

Required Skills & Competencies

• Strong program and project management capabilities.
• Excellent communication, interpersonal, and coordination skills.
• Ability to manage multiple stakeholders—faculty, executives, industry experts, vendors, and internal teams.
• Proficiency with CRM tools (Salesforce), MS Office, ERP systems, and documentation workflows.
• Strong analytical, problem-solving, and decision-making abilities.
• Understanding of Flagship / Niche Programs or EdTech program management is a strong advantage.

Education & Experience

• Bachelor’s or Master’s degree in Management, Business Administration, Education, Marketing, or related fields.
• 7–10 years of experience in program management, capacity-building initiatives, academic administration in the Higher Education, Universities or EdTech program operations.