Medical Receptionist
5 hours ago
Job Description: Medical Receptionist — ALIV Regenerative Wellness
Location: Pune (Bund Garden) / Mumbai (Khar) Type: Full-time Mode: On-site
Reports to: Clinic Operations Lead
About ALIV
ALIV is a regenerative wellness clinic offering targeted IV therapies, PRP/PRFM, and Autologous Cell Therapy, focused on prevention and healthy aging.
Role Summary
Be the warm, professional first point of contact for every visitor. You’ll run the front desk, manage patient communication and payments (calls/WhatsApp/email), and handle key admin tasks to keep the clinic flowing smoothly.
Key Responsibilities
Reception & Patient Experience
- Welcome patients/attendants; manage check-in, queue, and seating with care and discretion.
- Explain basic clinic processes (registration, consent, payment, follow-up).
- Coordinate refreshments, comfort, and clinic ambience with housekeeping.
Communication & Scheduling
- Own incoming calls, WhatsApp Business, emails; respond within SLA.
- Manage appointments, reminders, and rescheduling; reduce no-shows.
- Route medical questions to counselors/doctors; track closures.
Admin & Front-Desk Ops
- Registration, consent form handling, ID verification, and file management.
- Billing support: estimate sharing, invoice creation, payment collection (cash/card/UPI), end-of-day reconciliation.
- Maintain front-desk logs: visitor, inquiry, feedback, and complaint register.
- Inventory cues for front-desk consumables; coordinate vendor/service calls.
Recordkeeping & Compliance
- Update EMR/CRM accurately; protect patient privacy (HIPAA-like best practices).
- Follow clinic SOPs for safety, hygiene, consent, and incident reporting.
Cross-Team Coordination
- Tight handoffs with counselors, nursing, and marketing for smooth patient journeys.
- Support small events/workshops (guest lists, check-ins, badges, feedback).
Note: This is a non-clinical role—no diagnosing or prescribing.
Must-Have Skills & Traits
- Presentable, warm, and polished communication (English + Hindi/Marathi or local).
- Strong phone etiquette, writing skills (WhatsApp/email), and active listening.
- Time management, multitasking, and calm under pressure.
- Basic numbers comfort for billing and daily cash/UPI reconciliation.
- Integrity, confidentiality, and empathy.
Tools: Google Workspace (Docs/Sheets/Calendar), WhatsApp Business, basic POS/billing, EMR/CRM (training provided).
Qualifications
- Graduate in Hospitality/Healthcare Administration/Commerce (preferred) or any discipline.
- 1–3 years in reception/guest relations/front office (hospital/clinic/hospitality preferred).
- Freshers with excellent communication and grooming may be considered.
KPIs
- Response time & first-contact resolution (calls/DMs).
- Show-up rate and on-time starts; average wait time.
- Documentation accuracy and SOP compliance.
- Billing accuracy and EOD reconciliation success.
- Patient feedback/NPS for front-desk experience.
90-Day Outcomes
- 30 days: Master SOPs, phone/DM scripts, EMR/CRM; consistent check-in flow.
- 60 days: Reduced no-shows via reminders; zero-error EOD recon; feedback loop live.
- 90 days: Stable SLA adherence; improved NPS; ready to mentor a junior/front-desk temp.
-
Medical Receptionist
1 week ago
Pune, Maharashtra, India ALIV - Regenerative Wellness Full time ₹ 3,00,000 - ₹ 6,00,000 per yearJob Description: Medical Receptionist — ALIV Regenerative WellnessLocation:Pune (Bund Garden) / Mumbai (Khar) Type:Full-time Mode:On-siteReports to:Clinic Operations LeadAbout ALIVALIV is a regenerative wellness clinic offeringtargeted IV therapies, PRP/PRFM, andAutologous Cell Therapy, focused on prevention and healthy aging.Role SummaryBe the warm,...
-
Receptionist
1 week ago
Pune, Maharashtra, India Dezire Clinic Full time ₹ 3,00,000 - ₹ 4,50,000 per yearJob Title: ReceptionistLocation: Dezire ClinicExperience: 1 to 3 yearsJob Summary:We are seeking a professional and friendly Receptionist to join Dezire Clinic. The ideal candidate will have 1 to 3 years of experience managing front desk operations, handling administrative tasks, and ensuring excellent client service. This role requires strong organizational...
-
Front Desk Receptionist
6 days ago
Pune, Maharashtra, India CRUTZ LEELA ENTERPRISES Full time ₹ 2,00,000 - ₹ 3,00,000 per yearPosition: Front Desk ReceptionistWork Experience: 2-4 YrsEducational Qualification: MBA/ Any Graduate( International ticket Booking and Visa process)Key Responsibilities:Employee data base managementBank CoordinationStatutory compliancesTax payments - Corporation, lands, non-financial statutoryLabour lawsHouse keepingOnboarding activities assistanceSalaryPC...
-
Front Desk Receptionist
2 weeks ago
Pune, Maharashtra, India ALLTAKE ITES PVT LTD Full time ₹ 80,000 - ₹ 1,00,000 per yearDesignation: Front Desk Receptionist (Female)Work Type: WFO onlyNature of Job: FulltimeShift: UK & US - Mon to Fri, 9 hours shift (Between 1 PM to Morning 3 AM)Travel: Should be comfortable travelling on their ownRESPONSIBILITIES:· Greet and meet visitors and Candidates and direct appropriately· Provide administrative services· Ensure, all the employees...
-
Receptionist
3 days ago
Pune, Maharashtra, India Crown Veterinary Services Full time ₹ 6,00,000 - ₹ 8,00,000 per yearRole and Responsibilities: Welcoming, assisting and directing handlers and owners appropriately. Ensuring that clients are not made to wait for more than 10 minutes at the reception. Answering all phone calls and encouraging callers to schedule an appointment. All consultations are classified as either complete, or on-going, in the case of the later must...
-
Computer Operator
3 days ago
Pune, Maharashtra, India Global Placement & Industrial Services Full time ₹ 2,50,000 - ₹ 5,00,000 per yearGood comminication Skill in English, Hindi, Marathi, Computer knowldge, of MS Office, To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming. • To answer telephones...
-
Receptionist /Front office Executive
3 days ago
Pune, Maharashtra, India Crown Veterinary Services Full time ₹ 3,00,000 - ₹ 6,00,000 per yearRole and Responsibilities: Welcoming, assisting and directing handlers and owners appropriately. Ensuring that clients are not made to wait for more than 10 minutes at the reception. Answering all phone calls and encouraging callers to schedule an appointment. All consultations are classified as either complete, or on-going, in the case of the later must...
-
Front Office Receptionist
3 days ago
Pune, Maharashtra, India The Cancer Vet Full time ₹ 2,50,000 - ₹ 3,00,000 per yearJob Title: Front Office Executive / Clinic CoordinatorDepartment: Operations Reports to: Departmental Head / COOJob Summary: The Clinic Coordinator is instrumental in ensuring the seamless operation of our veterinary clinic. This role encompasses managing the clinic's day-to-day operations, client interaction, schedule coordination, and supporting our...
-
Front Office Executive
5 hours ago
Mumbai, Maharashtra, India, Maharashtra Amaha Full timeAbout AmahaFounded in 2016, and built on the cumulative clinical experience of over 300 years, Amaha is anan omnichannel platform that comes with a promise to make quality mental healthcare available to all those who are seeking it, so they can truly feel better, get better, and stay better.Amaha’s care platform deploys the latest evidence-based...
-
Administrative Assistant
2 weeks ago
Pune, Maharashtra, India Avalara Full time ₹ 2,50,000 - ₹ 5,00,000 per yearWhat You'll DoThe Administrative Assistant for our Pune office will provide essential support to ensure smooth execution of executive visits, leadership meetings, and company events. You will also serve as an extension of U.S.-based executive assistants, delivering a seamless, high-level experience visiting leaders. This role is important for promoting a...