Support Engineer

3 weeks ago


Bengaluru Karnataka India, Karnataka CC33 Global Limited Full time

Job Title: Support Engineer (1st & 2nd Line)

Location: Bangalore, India


About Us:

At CC33 Global, part of the iCXperience & I-BPO Group, we are setting up our Technology and Software Development Hub in Bangalore as a strategic pillar in our global digital transformation. With 25+ years in customer and patient experience management, we’re driving the future of intelligent automation and real-time engagement.

Key Responsibilities:

  • Handle first-line and second-line IT support tickets for internal users.
  • Resolve issues across Postfix, Office 365, Windows Server, and Linux.
  • Assist with onboarding and offboarding users, including account setup and permissions.
  • Collaborate with 3rd-line engineers on escalated issues.
  • Document solutions and maintain knowledge base articles to improve team efficiency.
  • Monitor systems and respond to alerts or outages as needed.

Requirements:

  • Experience in first-line and second-line IT support roles.
  • Familiarity with Postfix, Office 365, Windows Server, and Linux.
  • Basic networking knowledge (DNS, DHCP, routing).
  • Strong troubleshooting and problem-solving skills.
  • Excellent written and verbal communication.

Desirable:

  • Experience with ticketing systems (ServiceNow, Jira, Zendesk).
  • Exposure to 3rd-line escalations or advanced system administration.
  • Scripting skills (PowerShell, Bash, Python) for automation.




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