Senior Information Technology Support Engineer

5 hours ago

Bengaluru Karnataka India, Karnataka IT Skylight Full time

We are seeking an experienced Senior IT Support Engineer to join our growing IT solutions team. This role requires a highly skilled professional with strong Office 365, Azure, Windows Server, and desktop support expertise, along with the flexibility to work a 24/7 rota covering UK hours.

⚠️ Please apply ONLY if you meet all mandatory requirements. Applications that do not meet the criteria will not receive a response.


Mandatory Requirements

  • 12+ years’ experience in IT Support (L1–L3) or Desktop Support
  • Office 365 Administrator Console experience (minimum 6 years)
  • Certifications:
  • AZ-104
  • AZ-900
  • MCSE (2019 or above)
  • ITIL4
  • Hands-on expertise in:
  • Office 365 administration, PowerShell
  • Microsoft Defender for Endpoint
  • Azure Core Services (Compute, Storage, Networking, Monitoring)
  • Intune (Autopilot, Device Configuration Policies, Device Compliance)
  • Windows Server (2012–2022)
  • Active Directory, DHCP, DNS
  • Strong troubleshooting skills and ability to work independently
  • Excellent English communication skills (written & spoken)
  • Degree-qualified
  • Work-from-home capability:
  • Own laptop [Windows 11 Professional]
  • Fast, reliable internet
  • Ability to invoice monthly and receive payment via bank transfer


Shift & Availability Requirements

  • You must be available during UK hours [Day: 9:00 am – 5:30 pm UK] and flexible to work any shift in the rota, including:

  • Day: 9:00 am – 5:30 pm UK [You will be mainly working on this shift]
  • Night: 1:00 am – 9:00 am UK
  • Evening: 5:00 pm – 1:00 am UK
  • Weekend cover (Saturday & Sunday)


Key Responsibilities

  • Provide professional 1st, 2nd, and 3rd line support via telephone, email, and remote tools
  • Take ownership of incidents, perform technical diagnosis, and resolve issues efficiently
  • Support and troubleshoot:
  • Windows 10/11
  • Office 365 applications & services
  • Microsoft Azure and Intune
  • Windows Server environments
  • Active Directory administration
  • Endpoint security (Defender)
  • Perform desktop installation, configuration, upgrades, and maintenance
  • Handle general network troubleshooting (firewalls, routers, switches)
  • Provide user administration support (AD, O365, VMware, etc.)
  • Maintain accurate documentation in the ticketing system
  • Deliver excellent customer service and communicate solutions in clear, plain English


Preferred Experience

  • Experience working in an IT solutions / MSP environment


What We Provide

  • Hosted business telephone
  • Opportunity to work with a high-performing global support team


If you meet all requirements and are ready to join a fast-paced IT solutions environment, we encourage you to apply.

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