Information Technology Manager

3 hours ago

Bengaluru Karnataka India, Karnataka GIVA Full time

Job Title: IT Manager

Location: Bengaluru

Experience: 7 plus years

Employment Type: Full-time

Job Summary:

We are seeking a proactive and technically skilled IT Manager to lead our technology operations, with a strong focus on CCTV systems, IT infrastructure, desktop support, and team management. The ideal candidate will oversee day-to-day IT operations, ensure network and surveillance system reliability, and manage a team of IT support personnel to deliver seamless technology services across the organization.


Key Responsibilities:

Infrastructure & Network Management

  • Design, deploy, and maintain robust IT infrastructure (servers, networks, firewalls, switches).
  • Ensure uptime and performance of LAN/WAN, internet connectivity, and wireless networks.
  • Manage hardware/software inventory and lifecycle planning.

CCTV & Surveillance Systems

  • Oversee the setup, maintenance, and monitoring of CCTV systems across all locations.
  • Ensure data retention compliance, remote monitoring capabilities, and system integrity.
  • Coordinate with security teams and vendors for surveillance optimization.

End-User & Desktop Support

  • Lead desktop support operations to resolve hardware, software, and connectivity issues.
  • Enforce standards for device configurations, OS deployments, and endpoint security.
  • Provide tier-2/3 support and escalation management for unresolved incidents.

Team & Vendor Management

  • Supervise and mentor IT support staff, setting performance goals and development plans.
  • Manage IT project timelines, resource allocation, and cross-functional coordination.
  • Collaborate with vendors for equipment procurement, AMC/SLAs, and issue resolution.

Compliance, Security & Documentation

  • Implement and enforce IT policies related to data security, backups, and access control.
  • Maintain system documentation, incident logs, and asset management records.
  • Stay updated with emerging technologies and recommend upgrades as needed.

Requirements:

  • Experience: 5+ years of relevant IT experience, with at least 2 years in a managerial role.
  • Technical Skills:
  • Hands-on with CCTV setup (IP cameras, DVR/NVR, remote access).
  • Strong troubleshooting skills across Windows, MS Office, and common desktop issues.
  • Familiarity with server administration, Active Directory, and IT ticketing systems.
  • Leadership: Demonstrated ability to manage teams, prioritize workloads, and handle escalations.

What We Offer:

  • Competitive salary and benefits.
  • A collaborative work culture with a strong emphasis on operational excellence and security.

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