Information Technology Application Specialist

4 hours ago

Bengaluru Karnataka India, Karnataka Worldwide Flight Services Full time

Role Overview


WFS is looking for a passionate Business System Analyst to join our IT organization in Bengaluru, with a medium-term objective of contributing to the growth of the Indian Cargo market. The Business System Analyst will manage the portfolio of business applications, act as a subject matter expert on the cargo management system (ERP/logistics/supply chain)/Warehouse Management System and plays an active role in transforming and evolving business applications to support cargo operations.


Key Responsibilities

Business Applications Management

  • Manage the portfolio of business applications in Bengaluru, building a service model with clearly defined roles and responsibilities.
  • Requirement gathering from business owners and translate the requirements for development for ERP vendors.
  • Ensure effective support and administration services for front-end and back-end solutions and API integration.
  • Oversee system evolution through a structured Change Management process.


CMS Centre of Expertise

• Establish a Centre of Expertise for CMS/WMS applications preferably KALE suite (ACS and Galaxy), injecting knowledge into the WFS organization.

• Act as a subject matter expert for business applications.

• Train and support internal stakeholders in the effective use of CMS/WMS solutions.


Transformation & Projects

• Actively participate in the transformation of business-related applications, assuming roles such as Project coordinator or similar.

• Collaborate with internal stakeholders and global IT to ensure business applications meet operational requirements.

• Align IT projects with business goals, ensuring on-time delivery and operational impact.


Vendor & Release Management

• Manage relationships with software vendors, ensuring smooth release management processes.

• Coordinate upgrades, patches, and system enhancements with internal and external teams.

• Track vendor performance against service expectations and escalate issues where necessary.


Security & Compliance

• Apply application security principles to business applications, ensuring compliance with security standards.

• Support audits, risk assessments, and documentation related to business systems. • Implement controls to safeguard sensitive data across applications.


Qualification


• Education – Education – BCA/MCA Graduate / Postgraduate degree in Computer Science, Information Technology, or a related discipline.

• Experience – 2–4 years of proven experience as a Business Analyst or Application Manager and handling Cargo application/ERP/logistics/supply chain systems, preferably within logistics, aviation, or related industries.

• Process Modelling – Strong experience in process modelling with expertise in tools such as Microsoft Visio, Enterprise Architect, or other modelling platforms (desirable).

• Requirements Gathering – Hands-on experience in eliciting and documenting user and business requirements, including the design and coordination of software/technology trials and proofs of concept.

• SDLC Knowledge – Solid understanding of the Software Development Life Cycle (SDLC), with a strong focus on functional design. Experience in non-functional design will be considered an advantage.

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