Information Technology Support Engineer

2 days ago

Bengaluru, Karnataka, India Brillio Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Company Description

Brillio is a rapidly growing digital technology service provider and a preferred partner for Fortune 1000 companies aiming to gain a competitive edge through digital innovation. Founded in 2014, Brillio specializes in customer experience transformation, data analytics, AI, platform and product engineering, cloud infrastructure, and security. Headquartered in Dallas, Texas, Brillio operates with a diverse global team across the U.S., the UK, Romania, Canada, Mexico, and India. The firm is certified as a Great Place to Work and leverages cutting-edge technology to drive growth, customer advocacy, and superior customer experiences.

Role Description

This is a full-time, on-site role for a Service Desk Engineer located in Bengaluru. The Service Desk Engineer will be responsible for providing technical support, troubleshooting issues, and delivering excellent customer service. Daily tasks will include managing help desk requests, resolving service desk tickets, and ensuring timely and effective resolution of technical problems.

Qualifications

  • "Immediate joiners only"
  • Act as the local point of contact for onsite IT support, ensuring timely follow-up and resolution of user requests.
  • Identify service and operational gaps, propose improvements, and support documentation updates for local processes.
  • Guide and educate users on IT policies, tools, and security practices, ensuring compliance with global standards.
  • Manage and coordinate regional IT stock and resources effectively.
  • Ensure alignment and adherence to global IT processes, policies, and security standards at the regional level.
  • Optimize first-line support services by enhancing processes, communication, and user experience.
  • Escalate operational issues to the right teams and coordinate resolution across IT functions.
  • Deliver solutions independently on both structured and unstructured problems, with a focus on innovation and efficiency.
  • Stay updated on technology trends and contribute creative ideas to improve local operations.

Qualifications & Skills

  • Bachelor's degree in Computer Science, IT, or a related field.
  • Experience in IT operations, service support, or end-user computing.
  • Strong knowledge of IT service management practices (ITIL Foundation certification preferred).
  • Hands-on experience with Windows, Microsoft 365, Active Directory, and endpoint support.
  • Good understanding of IT security and compliance requirements.
  • Experience in managing IT assets and local stock/inventory.
  • Strong troubleshooting and problem-solving skills with ability to work independently.
  • Excellent communication and interpersonal skills to engage users and stakeholders.
  • Proactive mindset with the ability to identify gaps and drive improvements.

  • Information Technology Support Engineer

    2 days ago

    Bengaluru, Karnataka, India MS CLINICAL RESEARCH Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position:Software Engineer/ IT Support Engineer – Clinical ResearchDepartment:IT / Research TechnologyLocation:Indiranagar, BangaloreEmployment Type:Full-time/ ConsultantExperience: 2-4 yearsJob SummaryWe are looking for a Software Engineer to support our clinical research systems and data operations. The role involves managing secure networks, supporting...

  • Tech Support Engineer

    2 days ago

    Bengaluru, Karnataka, India STARCOM INFORMATION TECHNOLOGY LIMITED Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Experience: 0-2 years (minimum) of Professional experience in Engineering industry Qualification: BE / ME / M.Tech (Civil Engineering / Structural Engineering)Proficiency in ToolsSTAAD Pro/ Etabs/ Ansys/Nastran/AbaqusAutoCAD/Solidworks/CatiaHypermeshMS Office (experience with NISA software will be an added advantage)Roles and Responsibilities:Conduct...

  • Information Technology

    7 days ago

    Bengaluru, Karnataka, India IEEE Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    DescriptionThe opportunity is to provide a learning experience for the intern to understand and learn the technicality and the professionalism that goes into work in Information Technology. While the intern is exposed to Enterprise Application Lifecycle and will be mentored by experienced IT professionals, the focus will be on technologies related to...

  • Information Technology Support Assistant

    1 week ago

    Bengaluru, Karnataka, India Sonata Software Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Title : End User SupportWork Location : Bangalore(5 days Work from Office, CV Raman Nagar Bagmane Tech Park)Role Overview:The Technical Lead is responsible for overseeing the IT support team, managing complex technical issues, ensuring service quality, and leading major events' AV support. This role also involves collaboration with various stakeholders to...

  • Information Technology Support Specialist

    8 hours ago

    Bengaluru, Karnataka, India Jesseena Human Resources Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Hiring for Ministry of Health Hospital in QatarWe are seeking a highly skilled Healthcare IT Professional to support and enhance the clinical information systems in a world-class hospital environment.Job Location: QatarType of Employment: Full time, Permanent role under the Ministry (Government Hospital)Free & Direct RecruitmentMode of Recruitment: Face to...

  • Information Technology Lead

    1 week ago

    Bengaluru, Karnataka, India Dnata Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Purpose:Supervises a team of IT personnel and oversee the day-to-day operations of IT systems and components, interfacing with Emirates Group IT (EGIT) in Dubai where required. Ensures that proper support is available for all activities in the IT environment and that adequate skilled resources are present to ensure smooth functioning of the...

  • IT/ Information Technology Support Executive

    2 weeks ago

    Bengaluru, Karnataka, India Duruper Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Job SummaryThe IT Support Executive will be responsible for managing the company's day-to-day IT operations, ensuring seamless network connectivity, reliable system performance, and timely technical support. The role includes handling email and account management, maintaining telecom and internet infrastructure, and providing first-level IT support to all...

  • Information Technology Infrastructure Engineer

    2 hours ago

    Bengaluru, Karnataka, India Educational Initiatives Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    We are looking for an energetic and hands-on IT Infrastructure Engineer to join our team. The role involves ensuring the performance, availability, integrity, and security of Ei's systems and networks. You will work closely with the IT Infrastructure & Security team and collaborate with SBUs (primarily Product and Technology) to build, support, and...

  • Information Technology Manager

    2 weeks ago

    Bengaluru, Karnataka, India Boeing Full time ₹ 1,50,00,000 - ₹ 2,50,00,000 per year

    At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.Information Technology Manager Microservices and Digital Thread DevelopmentOverviewAs a leading global...

  • Director of Information Technology

    2 weeks ago

    Bengaluru, Karnataka, India Infinite NXT Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Company DescriptionInfinite NXT is India's first investment app offering the highest returns on all investments. Our mission is to help you earn from your day and achieve the real value of your money. By investing with Infinite NXT, you can secure a future with the highest interest rates available. We stand out in the industry by providing transparent and...