Cisco Technical Account Manager
3 weeks ago
- Hybrid in Hyderabad, India (onsite 3 days a week)
- Permanent fulltime role with a fixed salary of 30-35 LPA
JOB DESCRIPTION
We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) with deep expertise in Cisco Unified Contact Center Enterprise (UCCE), VXMI scripting, and certificate lifecycle management. The ideal candidate will serve as a trusted advisor to our strategic customers, ensuring the successful deployment, operation, and optimization of Cisco solutions.
Key Responsibilities
• Customer Engagement & Relationship Management and Technical Expertise & Solution Delivery
• Build strong relationships with customer stakeholders and Cisco account teams.
• Conduct regular technical reviews and strategic planning sessions.
• Provide subject matter expertise in Cisco UCCE, including architecture, deployment, and troubleshooting.
• Develop and maintain VXMI scripts to support custom call flows and integrations.
• Lead efforts in certificate renewals, ensuring compliance and minimal service disruption.
• Collaborate with internal engineering and support teams to resolve complex issues.
• Deliver technical workshops, training, and documentation tailored to customer needs.
• Project Management & Coordination
• Support onboarding, upgrades, and migrations of Cisco contact center solutions.
• Coordinate with cross-functional teams to ensure timely delivery of services.
REQUIRED SKILLS AND EXPERIENCE
- Cisco UCCE Environments Experts
- VXMI Scripting
- Certificate renewals experience
- Cisco Webex
- Technical support expertise along with strong customer facing skills
NICE TO HAVE SKILLS AND EXPERIENCE
- CCIE CCNP
- Experience with Cisco Finesse, CVP, and ICM scripting.
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