Regional Credit Manager

Responsible for the region’s mortgage loan portfolio, should handle both products prime SBL and prime HL seamlessly.

Manage a team of credit managers & ensure team adheres to credit policy, processes, and needs to handle transactions that comes under the purview of RCM as per the credit authority delegation matrix.

SECTION III: KEY RESPONSIBILITIES/ ACCOUNTABILITIES

Strategic/ Managerial Responsibilities

· To lead a team of credit managers to ensure building quality portfolio and manage delinquency.

• Understands the KPIs/goals and takes full accountability to deliver for the region & overall team performance.
• To understand the management goals & align/ drive the team towards the target.
• To control operational and credit cost. Rationalize various components of cost viz. CPV, CPA, Valuation etc. Initiative on cost saving taken on FI waiver, per FI cost, Valuation etc.
• To underwrite cases keeping in mind the Bank’s risk policies, risk appetite and quality of portfolio to be maintained.
• Ensure faster delivery within TAT and with satisfaction of customer requirements.
• To adhere Yes Personality and policy of the bank.

Core Responsibilities

· Ensure team exercises their credit delegation authority with all due diligence within the policy framework.

· Setting up & Monitoring processes related to policy/process & timely decision on all applications being processed.

· To ensure the team processes all loan applications within the defined turn-around time [TAT] efficiently, accurately, and high service standards.

· Increase the efficiency of credit managers by reducing reworks and increasing FTR in all the activities carried.

· Responsible for Process Improvements and Digital Initiatives

· Portfolio management:

Ø Monitoring of the portfolio, analysis of delinquent cases.

Ø Profiling of customers with data cuts.

Ø Highlight early warning signals

Ø Reviewing QM cases & thereby sharing the learnings to the team.

Ø Basis review to arrive with a definite corrective action plan.

Ø Executive corrective action plan with all control measures.

Ø Track deviations and correlate between deviations & delinquency.

Ø Review PAR observations with close coordination with PAR team and training to credit managers on hygiene items.

· Co-ordinating and arrange & conduct training to credit managers on credit scrutiny, changes in policy, other regulatory requirements, process adherence/reiteration etc.

· Liaison with industry peer banks & financial institutions to understand the market behavior.

· To look proactively at best practices across industries and businesses and try adapting them to own context.

· Co-ordinating with external agencies which includes CPV, PD and sourcing channels.

· Impart training on changes related to processes, regular feedback towards overall improvement of their performance, TAT deliverables, data entry quality etc.

People Management or Self-Management Responsibilities

· To interact closely with other functions such as Sales /Operations/ CSS/ Collections in ensuring smooth delivery of objectives.

· Vendor management: To manage all risk vendors such as CPV, PD, CPA vendor and in-house CPAs wherever available.

· To impart regular training and share feedback to improve quality.

· Review of credit manager’s and CPA productivity for desired results.

Risk and Internal Control Responsibilities

· Audit & regulatory compliance on all aspects stipulated by central team.

· Credit quality underwriting: Ensure team focus on Nil PAR errors and Nil QM cases

· Periodic monitoring of team’s Credit authority delegation [CAD] especially on staff in notice period & ensure team exercises CAD without any instance of transgression of powers.

· Skip level review of the cases decisioned by team for better control .