Technical Support Manager

Position: Tech Support Manager As the Tech Support Manager , you'll spearhead the management of a team of technical support engineers while remaining hands-on with technical support tasks. This role entails the day-to-day supervision of support team operations, ensuring unparalleled customer satisfaction, and driving continuous enhancement of support...

Responsibilities:- Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency and...

Summary :We are seeking a highly motivated and customer-focused System Administrator to join our IT team. You will play a critical role in providing comprehensive technical support to our staff, ensuring optimal system performance, user access, and timely resolution of issues. As the first point of contact for technical needs, you will be responsible for...

In this role, you will be the first line of defense for all things technical, ensuring staff members have the tools and resources they need to be productive. You will troubleshoot a variety of issues, answer questions, and escalate complex problems to the appropriate technical personnel.Responsibilities :- Provide comprehensive technical support to DBHDS...

Role : Tier 2 EngineerExperience Required : 10+Years.Shift : Night Shift ( EST, CST, PST)Work from Office (Two way cab facility is provided)Location : BangaloreKey Responsibilities :- Delivering top-tier support for complex, urgent issues through phone, email, and remote assistance.- Take ownership of Technical Escalations from Tier 1 engineers, assume...

Job Description :Responsibilities : - Support multiple cross-functional technical teams to deliver their objectives in fast-paced and complex programs and projects.- Develop strong partnerships with engineering, product management, partner teams to drive focus on strategic and tactical program objectives- Support driving teams and individuals in planning and...

Roles & Responsibilities : - To design, develop and implement software applications and systems based on users needs.- Understand and analyse the technical specifications and suggest code optimization ideas.- Fill timesheets and complete invoicing process on or before the deadline.- Interact with customers on need basis and flag any requirements or issues...

About Pegasystems: Pegasystems develops strategic applications for sales, marketing, service and operations. Pega's applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega's Global 500 customers include the world's...

Job Description :Technical Delivery Manager will be responsible for delivery of the development, quality, and timely delivery of the project.Provide leadership and guidance to the Implementation technical team and assist in the continuous improvement of the processes and tools that are leveraged to deliver an efficient and high-quality implementation...

Responsibilities :- Provide technical support to clients, addressing inquiries, resolving issues, and troubleshooting problems related to software applications and systems.- Utilize programming languages such as Java or Python to diagnose and resolve technical issues efficiently.- Demonstrate expertise in working with databases, performing tasks such as data...

Responsibilities :- Leadership and Team Management : Lead and mentor a local team of NOC engineers, providing guidance, support, and technical expertise to ensure the team's success in maintaining service continuity.- Monitoring and Alert Management : Oversee the constant monitoring of production, staging, and other environments for alerts and anomalies....

Job Description :Required Skills : Below are the additional details of this role :- Capital Markets Domain knowledge is preferred.- Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.- Knowledge about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct...

Roles and Responsibilities:- Responsible for driving the Customer Support from offshore within the organization.- The position would be expected to understand all aspects of the product, proactively debug production issues, and respond to customers.- Responsible for monitoring the health of the portal as well as IoT devices.The job requires leading team...

Job Description : Essential Responsibilities : - Responsible for client's products post implementation- Function as a technical escalation resource for issues with Confluence software solutions.- Resolve client issues with Confluence software solutions.- Communicate progress on issues t internal and external stakeholders.- Educate clients n best...

Technical skills :- Strong Unix & Linux skills- SQL & Mysql.- Experience in working with Databricks environment- Kibana- IBM Tivoli Workload Scheduler (TWS)- Prior experience in working in Azure environment- Knowledge and experience in working with Ingestion framework- Shell scripting & Perl Scripting skills are highly desired- Experience on Ticketing tools...

Job Description :Working as part of a team of managed services consultants, the primary role will be the technical support of Oracle e-Business Suite applications across a wide range of EBS modules and client-specific customizations. You will also be experienced in identifying process improvements that translate into Value Level Agreements and tangible...

Experience & education required :- 7-10 Years of hands on SAP Basis system administration experience- Bachelor's degree in technology related field- SAP Business Suite (S/4) expertise- SAP HANA database administration expertise- SAP Linux system administration expertise (SUSE is preferred)- Experience with AWS administration- Project management-...

As a Software Technical Support Engineer, you will work assisting customers with troubleshooting their production environments through established services and support processes. Your role will be crucial in maintaining a high level of customer success through engagement directly with customers and stakeholders in Operations, Engineering and Sales.A little...

About Khoros :The Khoros platform connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management so brands can listen, respond, and act on customer conversations- creating deep relationships and fostering brand loyalty and advocacy.Khoros offers a great...

Role : Oracle Cloud - Finance Technical Consultant. We are looking for an Oracle Cloud Financial Technical Consultant to join our Cloud Practice. The ideal candidate will have extensive experience technical development of RICEW items and have completed at least two Cloud full lifecycle implementations.NP : Immediate joiner Responsibilities Include :- Work...