Technical Support Analyst

2 weeks ago


BangaloreHyderabad, Karnataka, India Aeries Technology Group Full time

Job Description :


Essential Responsibilities :

- Responsible for client's products post implementation

- Function as a technical escalation resource for issues with Confluence software solutions.

- Resolve client issues with Confluence software solutions.

- Communicate progress on issues t internal and external stakeholders.

- Educate clients n best practices for most effective use of Confluence software solutions.

- Escalate issues to the Confluence teams as appropriate.

Demonstrate the ability to provide technical expertise :

- Manage client relations by maintaining post-sale contact with existing clients in order to facilitate a positive and productive long-term relationship as well as providing dedicated support for Premium Services customers.

- Responsible for day-to-day client relationships.

- Provide first-tier support via phone, email r n-site (where required)

- Prepare for, manage, and document routine status calls with clients to discuss outstanding issues, upcoming releases, training classes, consulting opportunities.

- Maintain records f client configuration and installed applications etc.

- Conduct internal and external training as required.

Qualifications :

- Bachelor's degree required in Information Systems / Computer Science

- Three or more years of technical support and client relationship experience required, experience in the financial services industry preferred.

Essential Skills :

Solid understanding of current technologies, including, but not limited to :

- SQL server

- Windows Server administration and troubleshooting

- Web and/or Cloud-based software

- One or more programming languages preferred (C#, .NET, VB, XML, JS, etc.)

- High creativity with the ability to solve complex technical problems.

- Ability to learn independently and work with a high degree of autonomy.

- Attention to detail and thoroughness

- Proficiency with Confluence Technologies software solutions

- Excellent organizational and communication skills

- Ability to prioritize and manage multiple tasks.

- Knowledge of all company policies and procedures

- Increased level of responsibilities, as value-added team member

- Collaborative working style that values team success over personal accomplishments.

- Act in accordance with and is an ambassador of our company values - Integrity, Imagination, Discipline and Service

(ref:hirist.tech)

  • Bangalore/Hyderabad, Karnataka, India TalentPulse Consultant Full time

    Overview :- We are seeking a highly experienced Lead Technical Business Analyst with 12 to 15 years of experience in the financial services industry to join our team.- The ideal candidate will be responsible for collaborating with stakeholders and relevant teams to gather and document business requirements for financial services applications.- This role...


  • Bangalore, Karnataka, India Pegasystems Worldwide India Pvt. Ltd. Full time

    About Pegasystems: Pegasystems develops strategic applications for sales, marketing, service and operations. Pega's applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega's Global 500 customers include the world's...

  • Cloud Analyst

    4 weeks ago


    Bangalore, Karnataka, India Growel Softech Pvt. Ltd. Full time

    Job Description :We are currently seeking a talented Cloud Analyst with 6 to 8 years of experience to join our team. The Cloud Analyst will play a crucial role in supporting our cloud infrastructure, optimizing cloud resources, and ensuring the reliability and security of our cloud-based systems.Responsibilities :- Cloud Infrastructure Management : Manage...


  • Bangalore, Karnataka, India Rapsys Technologies PTE LTD Full time

    Years of experience : 8+ yearsPosition Overview :We are looking for an experienced Technical Business Analyst with a strong background in mobile banking solution development to play a key role in the design, implementation, and enhancement of our mobile banking platform. The ideal candidate will have a deep understanding of mobile technologies, banking...

  • Technical Consultant

    2 months ago


    Bangalore, Karnataka, India Change leaders Full time

    Roles and Responsibilities :- To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts.- Lead project development, production support and maintenance activities.- Fill and ensure timesheets are completed, as is the...

  • IT Support Analyst

    4 weeks ago


    Bangalore, Karnataka, India Excellence and Eminence LLP Full time

    We are looking for IT Support Analyst with 6 to 7 Yr of Experience for our esteemed client for Bangalore LocationKey Skills : End User Support, Printer and Network, critical Patching, Windows 10 and 11This is an immediate requirement. Please apply if you can join within 30 days or close to 30 days.Roles & Responsibilities : - Provide day to day end-user...


  • Bangalore, Karnataka, India HeadPro Consulting LLP Full time

    Position - Data Analyst/Senior Data AnalystJob Location - Bangalore- We are looking for at least 3+ years of experience in Informatica & Data Classification Requirements :- 3+ years of experience in data governance, data quality, data preparation, data classification, PII, PHI, FDA, GDPR. - Experience in Informatica, HANA, Snowflake, and data analytics/ Data...

  • Aravo Analyst

    3 days ago


    Bangalore, Karnataka, India Ralph Lauren Sourcing India LLP Full time

    Responsibilities :- Worked as application support analyst for any cloud, Supplier chain or any inhouse application.- Hand-on configuration experience with cloud, Supply chain tool or any inhouse solutions.- Worked in application support model in various phases: implementation/ installation, support, analysis, Configuration, suggesting improvements and...


  • Bangalore, Karnataka, India Domniclewis Full time

    Job Description :- Troubleshoot assigned software applications as well as interfaces (HL7, XML, etc.), Windows operating systems, network, Citrix, and SQL.- Participate in pre-sales, support, and implementation calls with clients as needed.- Conduct System Health Checks and Performance Reviews with clients as needed.- Work on individual and team projects.-...

  • System Administrator

    2 months ago


    Bangalore, Karnataka, India Info Origin Inc Full time

    Summary :We are seeking a highly motivated and customer-focused System Administrator to join our IT team. You will play a critical role in providing comprehensive technical support to our staff, ensuring optimal system performance, user access, and timely resolution of issues. As the first point of contact for technical needs, you will be responsible for...


  • Bangalore, Karnataka, India Talent Corner HR Services Full time

    Position: Tech Support Manager As the Tech Support Manager , you'll spearhead the management of a team of technical support engineers while remaining hands-on with technical support tasks. This role entails the day-to-day supervision of support team operations, ensuring unparalleled customer satisfaction, and driving continuous enhancement of support...


  • Bangalore, Karnataka, India PEOPLE IMPACT Full time

    Role : Tier 2 EngineerExperience Required : 10+Years.Shift : Night Shift ( EST, CST, PST)Work from Office (Two way cab facility is provided)Location : BangaloreKey Responsibilities :- Delivering top-tier support for complex, urgent issues through phone, email, and remote assistance.- Take ownership of Technical Escalations from Tier 1 engineers, assume...


  • Bangalore, Karnataka, India Domniclewis Full time

    Job Summary :- Troubleshoot assigned software applications as well as interfaces (HL7, XML, etc.), Windows operating systems, network, Citrix, and SQL.- Participate in pre-sales, support, and implementation calls with clients as needed.- Conduct System Health Checks and Performance Reviews with clients as needed.- Work on individual and team projects.- Act...

  • SAP ABAP Developer

    4 weeks ago


    Bangalore, Karnataka, India AVE Promagne Full time

    JOB TITLE: SAP ABAP DeveloperScope of your role:- Understand business requirements, evaluate alternatives, and consult the functional business analysts on the most appropriate technical implementation approach- Work with core ABAP concepts which includes building reports using ALV, Function modules, dialog programming, BDC/BAPI, Data dictionary, Performance...


  • Bangalore, Karnataka, India Change leaders Full time

    Roles & Responsibilities : - To design, develop and implement software applications and systems based on users needs.- Understand and analyse the technical specifications and suggest code optimization ideas.- Fill timesheets and complete invoicing process on or before the deadline.- Interact with customers on need basis and flag any requirements or issues...


  • Bangalore, Karnataka, India Andor Tech Full time

    Responsibilities :- Provide technical support to clients, addressing inquiries, resolving issues, and troubleshooting problems related to software applications and systems.- Utilize programming languages such as Java or Python to diagnose and resolve technical issues efficiently.- Demonstrate expertise in working with databases, performing tasks such as data...


  • Bangalore, Karnataka, India Talent Corner HR Services Full time

    As the Tech Support Manager you'll spearhead the management of a team of technical support engineers while remaining hands-on with technical support tasks. This role entails the day-to-day supervision of support team operations, ensuring unparalleled customer satisfaction, and driving continuous enhancement of support protocols. You'll directly :-...


  • Bangalore, Karnataka, India Info Origin Inc Full time

    In this role, you will be the first line of defense for all things technical, ensuring staff members have the tools and resources they need to be productive. You will troubleshoot a variety of issues, answer questions, and escalate complex problems to the appropriate technical personnel.Responsibilities :- Provide comprehensive technical support to DBHDS...

  • Data Analyst

    4 weeks ago


    Bangalore, Karnataka, India D Square Consulting Service Full time

    Role : Data AnalystRequired Experience : 2+ yearsLocation : BangaloreThe candidate who can join within 30 daysWork from officeJob Highlights :We are looking for a skilled Data Analyst to join our team. The ideal candidate should have a deep understanding of data analytics, the ability to assure data quality, and the ability to deliver business...

  • Database Analyst

    4 weeks ago


    Bangalore, Karnataka, India Promaynaov Advisory Services Pvt Ltd Full time

    Role : IAM DB Analyst. Location : Bangalore. Experience : 4-6 years. Availability : Immediate. Must have skills include : - Knowledge of SQL databases (management and configuration). - Knowledge of Oracle databases (management and configuration). - Performs and reviews technical risk assessments, review of new and existing application systems.- Support...