![Domniclewis](https://media.trabajo.org/img/noimg.jpg)
Client Support Analyst
2 days ago
Job Description :
- Troubleshoot assigned software applications as well as interfaces (HL7, XML, etc.), Windows operating systems, network, Citrix, and SQL.
- Participate in pre-sales, support, and implementation calls with clients as needed.
- Conduct System Health Checks and Performance Reviews with clients as needed.
- Work on individual and team projects.
- Act as a liaison between external customers and departments.
- Provide input on technical hardware configuration needs.
- Collaborate with Customer Care, Development, and Product teams to address technical concerns.
- Assist with product training as needed.
- Identify opportunities to improve communications and operational efficiency to enhance customer satisfaction.
- Support team processes and participate in cross-functional and Six Sigma teams.
- May be required to work during off-hours and provide after-hours on-call support.
Primary Responsibilities :
- Troubleshoot software applications, interfaces, operating systems, network, Citrix, and SQL.
- Participate in pre-sales, support, and implementation calls with clients.
- Conduct System Health Checks and Performance Reviews with clients.
- Work on individual and team projects.
- Act as a liaison between external customers and departments.
- Provide input on technical hardware configuration needs.
- Collaborate with Customer Care, Development, and Marketing teams to address technical concerns.
- Assist with product training.
- Identify opportunities to improve communications and operational efficiency.
- Support team processes and participate in cross-functional and Six Sigma teams.
- May be required to work during off-hours and provide after-hours on-call support.
Basic Qualifications :
- Associates degree or higher from an accredited university.
- Minimum of five (5) years of Technical Support experience.
- Minimum of three (3) years of Database Administration experience.
- Minimum of three (3) years' experience with Networking and Server Administration.
Preferred Qualifications :
- Strong technical operating system and network knowledge (Citrix/TS, IIS, Windows, Active Directory).
- Strong communication skills.
- Understanding of project management concepts.
- Understanding of the healthcare industry.
- Proven analytical and problem-solving skills.
- Willingness to collaborate with other teams.
- Product knowledge, especially in relevant software.
- Ability to work independently as well as part of a team.
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