Client Support Analyst

2 days ago


Bangalore, Karnataka, India Domniclewis Full time

Job Description :

- Troubleshoot assigned software applications as well as interfaces (HL7, XML, etc.), Windows operating systems, network, Citrix, and SQL.

- Participate in pre-sales, support, and implementation calls with clients as needed.

- Conduct System Health Checks and Performance Reviews with clients as needed.

- Work on individual and team projects.

- Act as a liaison between external customers and departments.

- Provide input on technical hardware configuration needs.

- Collaborate with Customer Care, Development, and Product teams to address technical concerns.

- Assist with product training as needed.

- Identify opportunities to improve communications and operational efficiency to enhance customer satisfaction.

- Support team processes and participate in cross-functional and Six Sigma teams.

- May be required to work during off-hours and provide after-hours on-call support.

Primary Responsibilities :

- Troubleshoot software applications, interfaces, operating systems, network, Citrix, and SQL.

- Participate in pre-sales, support, and implementation calls with clients.

- Conduct System Health Checks and Performance Reviews with clients.

- Work on individual and team projects.

- Act as a liaison between external customers and departments.

- Provide input on technical hardware configuration needs.

- Collaborate with Customer Care, Development, and Marketing teams to address technical concerns.

- Assist with product training.

- Identify opportunities to improve communications and operational efficiency.

- Support team processes and participate in cross-functional and Six Sigma teams.

- May be required to work during off-hours and provide after-hours on-call support.

Basic Qualifications :

- Associates degree or higher from an accredited university.

- Minimum of five (5) years of Technical Support experience.

- Minimum of three (3) years of Database Administration experience.

- Minimum of three (3) years' experience with Networking and Server Administration.

Preferred Qualifications :

- Strong technical operating system and network knowledge (Citrix/TS, IIS, Windows, Active Directory).

- Strong communication skills.

- Understanding of project management concepts.

- Understanding of the healthcare industry.

- Proven analytical and problem-solving skills.

- Willingness to collaborate with other teams.

- Product knowledge, especially in relevant software.

- Ability to work independently as well as part of a team.

(ref:hirist.tech)

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