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ServiceNow Lead
6 days ago
Company Overview :
With over two decades of experience, they offer tailored IT consultancy, strategy, and solutions across various domains :
- Business Intelligence (BI) & Advanced Analytics : Leveraging data insights to drive informed decision-making.
- Cyber Security : Safeguarding organizations against digital threats.
- Enterprise Solutions : Expertise in SAP, Oracle, NetSuite, Salesforce, Workday or similar enterprise implementations.
- Quality Engineering : Ensuring robust and reliable software products with automation testing.
- Cognitive Automation : Harnessing AI and ML for process optimization.
- Digital Services : Enabling seamless digital experiences.
- Managed Services : Supporting Fortune 500 enterprises.
Job Description :
Job Title : ServiceNow Team Lead - ITOM
Location : Bangalore
Timings : 5 PM to 2 AM IST
Key skills : ITOM Expertise - CMDB, CI - Configuration item, Discovery, Archival, De-duplication, Completeness, Correctness.
Role Overview :
We are seeking a highly skilled and experienced ServiceNow Developer, Team Lead to join our team in Bangalore. The successful candidate will have extensive experience in ITOM (IT Operations Management) development, with a particular focus on CMDB (Configuration Management Database) and CI (Configuration Item) management.
This role requires a strong understanding of configuration item discovery, archival, de-duplication, completeness, and correctness. Experience in the semiconductor manufacturing industry is preferred, but not mandatory.
Key Responsibilities :
1. Leadership and Team Management :
- Lead and manage a team of ServiceNow developers, providing guidance, mentorship, and performance evaluations.
- Collaborate with cross-functional teams to ensure successful project delivery.
- Develop and maintain team goals, objectives, and metrics to track progress and performance.
2. ITOM Development :
- Design, develop, and implement ITOM solutions on the ServiceNow platform, with a focus on CMDB and CI management.
- Ensure the completeness, correctness, and de-duplication of configuration items.
- Develop and maintain discovery processes to identify and capture configuration items.
3. Configuration Management :
- Oversee the implementation and management of the CMDB, ensuring data accuracy and integrity.
- Implement archival processes to manage the lifecycle of configuration items.
- Develop and enforce standards and best practices for configuration management.
4. Technical Expertise :
- Utilize advanced knowledge of ServiceNow ITOM modules to design and implement effective solutions.
- Provide technical leadership in the development and integration of ServiceNow applications.
- Stay updated with the latest trends and best practices in ITOM and ServiceNow development.
5. Project Management :
- Manage and deliver ITOM projects, ensuring they are completed on time, within scope, and within budget.
- Coordinate with stakeholders to gather requirements, define project scope, and develop project plans.
- Monitor project progress, identify risks, and implement mitigation strategies.
Qualifications :
- Education : Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience : Minimum of 7 years of experience in ServiceNow development, with at least 3 years in a leadership role.
Technical Skills :
- Strong expertise in ITOM, particularly in CMDB and CI management.
- Proficiency in configuration item discovery, archival, de-duplication, completeness, and correctness.
- Experience with ServiceNow Discovery is preferred but not mandatory.
Industry Knowledge : Experience in the semiconductor manufacturing industry is a plus.
Leadership Skills : Proven ability to lead and manage a team of developers.
Project Management : Strong project management skills, with the ability to manage multiple projects simultaneously.
- Communication : Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
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