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ServiceNow Architect
3 weeks ago
About the Role :
We are seeking a highly motivated and experienced ServiceNow Architect to join our team and play a critical role in designing, implementing, and optimizing ServiceNow solutions for our clients.
You will act as a trusted advisor, translating business needs into robust technical solutions built on the ServiceNow platform.
This role requires a deep understanding of ServiceNow functionalities, best practices, and a passion for delivering innovative solutions that drive business value.
Responsibilities :
- Lead the design and architecture of ServiceNow solutions, including custom applications and integrations, that meet client needs and industry best practices.
- Collaborate with stakeholders to understand business requirements, pain points, and desired outcomes.
- Translate business requirements into technical specifications and design documents.
- Configure and customize ServiceNow instances to automate workflows and processes across various IT disciplines (ITSM, ITAM, CSM, etc.).
- Develop and implement custom workflows, scripts, and integrations to extend ServiceNow functionalities.
- Ensure solutions are scalable, secure, and compliant with best practices.
- Work with development teams to implement technical solutions.
- Perform system testing and user acceptance testing (UAT) to ensure functionality and user satisfaction.
- Document solutions for future reference and knowledge transfer.
- Stay up-to-date on the latest ServiceNow releases, features, and functionalities.
- Provide ongoing support and guidance to clients after implementation.
Qualifications :
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Minimum of 7 years of experience in ServiceNow development and architecture.
- Proven experience in designing and implementing complex ServiceNow solutions, including custom applications and integrations.
- Strong understanding of ServiceNow modules (ITSM, ITAM, CSM, etc.) and their functionalities.
- Experience with ServiceNow scripting languages (ServiceNow Scripting Engine).
- Familiarity with ITIL best practices and methodologies.
- Excellent problem-solving, analytical, and communication skills.
- Strong attention to detail and ability to deliver high-quality solutions.
- Excellent interpersonal skills and ability to build strong relationships with clients.
- Ability to work independently and as part of a team.
Preferred Qualifications :
- Certified ServiceNow System Administrator (CSA) and/or Certified Implementation Specialist (CIS) certifications.
- Experience with cloud platforms (AWS, Azure).
- Experience with Agile project management methodologies.
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