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ServiceNow Consultant
3 days ago
Job Description :
Responsibilities :
- Conduct workshops with HR stakeholders to understand current HR processes for specific areas (e., onboarding, offboarding, payroll, benefits)
- Gather and analyze functional requirements for HR service automation
- Translate business needs into ServiceNow configurations and workflows
- Design user interfaces and experiences that are intuitive and user-friendly for HR personnel and employees
- Lead your assigned team through agile sprint cycles for ServiceNow HRSD application development
- Facilitate sprint planning sessions to define user stories, tasks, and acceptance criteria
- Track progress, manage roadmaps, and ensure successful delivery within deadlines
- Configure ServiceNow modules (e., Service Catalog, Incident Management, Request Management) to automate HR processes
- Develop custom workflows and scripts using ServiceNow scripting languages (if applicable)
- Integrate ServiceNow with other HR systems using APIs or connectors (if required)
- Conduct thorough testing of ServiceNow configurations and workflows to ensure functionality and user acceptance
- Coordinate the deployment of ServiceNow HRSD solutions into production environments
- Provide ongoing support and maintenance for deployed solutions
Qualifications :
- 3-6 years of experience in HR process improvement and automation
- Proven understanding of HR service delivery best practices (e., onboarding, offboarding, payroll, benefits)
- Strong experience with the ServiceNow platform and its HR Service Delivery (HRSD) capabilities
- Familiarity with agile project management methodologies (e., Scrum)
- Excellent analytical and problem-solving skills
- Strong communication, collaboration, and interpersonal skills
- Ability to work independently and as part of a team
- Excellent written and verbal communication skills
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