Manager - Credit Quality & Training - Powai

7 days ago

Mumbai Metropolitan Region, IN Hiranandani Financial Services Full time

Role Overview: The Manager Credit Quality & Training will be responsible for enhancing the credit functions effectiveness through rigorous portfolio analysis, process improvement, and capability building. This role combines strong analytical skills with domain expertise in credit underwriting, ensuring robust credit quality across the organisation. The candidate will also drive continuous learning by conducting training programs for credit teams.


Key Responsibilities:


1. Process Excellence & Standardisation

  • Review existing credit processes and identify inefficiencies or inconsistencies.
  • Design and implement streamlined workflows to enhance productivity and reduce errors.
  • Ensure strong controls and documentation practices across credit operations.
  • Collaborate with cross-functional teams (Sales, Operations, Risk, Collections) to strengthen end-to-end credit processes.


2. Training & Development

  • Plan, design, and conduct regular training sessions for new and existing credit managers.
  • Develop learning modules, assessments, and case-based training material.
  • Improve credit team capability on underwriting standards, policy interpretation, Rapid System usage, and risk identification.
  • Track training effectiveness and ensure consistent knowledge levels across the team.


3. Credit Quality & Portfolio Analysis

  • Conduct detailed analysis of credit reports, trends, delinquency patterns, and portfolio behaviour.
  • Identify gaps, risks, and improvement areas in underwriting quality and credit decisions.
  • Prepare MIS dashboards and actionable insights for senior management.


4. Stakeholder Management & Support

  • Work closely with regional and branch credit teams to provide guidance on complex cases.
  • Collaborate with product, risk, and audit teams to align credit processes and guidelines.
  • Support management in audits, reviews, and compliance initiatives.


Required Skills & Qualifications:

  • Bachelors/Masters degree in Finance, Commerce, or related field.
  • Strong understanding of (LAP/BL) credit processes, underwriting norms, and risk.
  • Strong interpersonal and collaboration skills.
  • 2+ years of credit experience (Underwriting/Policy/Quality/Training).
  • Excellent communication and presentation skills.
  • Ability to design and deliver structured training programs.
  • Proactive, structured, and process-driven.
  • Strong analytical thinking and problem-solving capability.
  • Knowledge of credit systems preferred.

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