Support Associate

5 days ago

Ahmedabad Gujarat India, Gujarat QX Global Group Full time

Role Overview

We are looking for a proactive and customer-focused Program Administrator to support the delivery of the Training Accelerator Program. Working closely with the Project Manager, you will play a key role in ensuring a smooth experience for candidates and trainers by handling course administration, candidate communications, KPI tracking, and general program support. This role requires strong organisational skills, excellent customer care, and a hands-on approach to problem-solving.


Key Responsibilities


  • Act as a first point of contact for candidate enquiries, providing clear and timely information.
  • Proactively support candidates throughout the training journey, ensuring a positive experience.
  • Manage candidate registrations, records, and attendance tracking.
  • Coordinate and issue course information, joining instructions, and training materials.
  • Support the organisation and scheduling of training sessions (virtual or in-person).
  • Prepare and issue course completion certificates.
  • Track, report, and support delivery against program KPIs (e.g., candidate satisfaction, completion rates, response times, record accuracy).
  • Produce regular progress reports and data updates for the Project Manager.
  • Liaise with trainers, stakeholders, and candidates to keep activities on track.
  • Provide administrative support to the Project Manager, including documentation and record keeping.
  • Take ownership of ad hoc administrative duties to help the program run smoothly.


Skills & Experience


Essential:


  • Experience in an administrative, support, or customer service role.
  • Strong communication skills with a customer-first mindset.
  • Highly organised with good attention to detail.
  • Proactive approach – able to anticipate needs and take initiative.
  • Confident in using Microsoft Office / Google Workspace (Word, Excel, PowerPoint, Outlook).


Desirable:


  • Experience in training, education, or events administration.
  • Familiarity with registration systems or Learning Management Systems (LMS).
  • Interest in broadband, telecoms, or technology (not essential).


Personal Attributes

  • Professional, approachable, and helpful.
  • Takes ownership of tasks and sees them through to completion.
  • Proactive rather than reactive – anticipates issues before they arise.
  • Flexible and adaptable in a fast-moving environment.
  • Works well independently and as part of a team.

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