Senior Business Insights Manager

4 days ago

india, IN TaskUs Full time

Key Responsibilities


Process Reengineering & Six Sigma

  • Apply Lean Six Sigma (Black Belt certified) methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes.
  • Conduct value stream mapping, RCA workshops, and process simulations to uncover optimization opportunities.
  • Develop and track transformation KPIs like AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy.


Strategic Transformation Leadership

  • Define and lead enterprise transformation programs focused on cost reduction, process efficiency, and quality improvement across global BPO operations.
  • Align transformation initiatives with strategic business objectives, driving outcomes around productivity, billable utilization, SLA adherence, and CX metrics (CSAT, FCR, etc.).


AI/ML-Driven Innovation

  • Identify and lead use cases for machine learning, generative AI, NLP, predictive analytics, and automation across key functions (quality assurance, workforce management, fraud detection, content moderation, etc.).
  • Partner with internal data science, product, and engineering teams to develop AI/ML solutions, PoCs, and production-grade deployments.


Cross-functional Program Execution

  • Collaborate with business leaders, operations heads, and IT stakeholders to roll out initiatives with measurable ROI.
  • Manage complex transformation roadmaps with agile governance, stakeholder alignment, change management, and risk mitigation.


Capability Building & Change Management

  • Drive organizational maturity in digital transformation, citizen development, and AI literacy.
  • Lead CoE (Center of Excellence) for AI-augmented operations and continuous improvement.


Required Qualifications


  • Bachelor’s degree in Engineering, Computer Science, or a related field (Master’s preferred).
  • Six Sigma Black Belt certification (mandatory).
  • 12+ years of experience in BPO / KPO / Shared Services, with proven ownership of large-scale transformation projects.
  • 5+ years of experience leading AI/ML initiatives, with demonstrable understanding of model lifecycle, deployment, and AI governance.
  • Proficient in tools like Python, SQL, Power BI/Tableau, and exposure to AI platforms (Azure AI, AWS SageMaker, Google Vertex AI, or OpenAI APIs).
  • Strong command over automation technologies (RPA tools like UiPath, Blue Prism, or Power Automate).
  • Deep understanding of BPO metrics and operational challenges in domains like CX, F&A, Risk, and Content Operations.


Critical Clarification on Six Sigma Black Belt Experience:


The Black Belt certification is being prioritized because it signifies a deep, practical understanding and proven track record of process adherence, rigorous process improvement, and tangible operational results.

  • We ARE looking for: A practitioner who has utilized the Six Sigma Black Belt methodology to drive significant, measurable improvements in a BPO environment. The candidate must show a strong emphasis on operational delivery/improvement.
  • We are NOT looking for: Candidates whose main experience is as a Six Sigma Trainer or Program Manager focused purely on certification or curriculum.


Preferred Traits


  • Strategic thinker with a bias for action and problem-solving mindset.
  • Strong leadership presence with ability to influence C-level stakeholders.
  • Excellent communication and storytelling skills, especially in presenting data-backed recommendations.
  • Comfortable operating in fast-paced, ambiguous, and matrixed environments.

  • Senior Market Research Project Executive

    2 days ago

    india, IN Insights Table Full time

    JOB SCOPEWe are a dynamic and fast-growing market research consultancy headquartered in Singapore, supporting clients both in Singapore and across Asia-Pacific. To strengthen our Analytics & Operations team, we are looking for a meticulous and self-motivated Senior Project Executive to join our remote team based in India. This role will support research...

  • Finance Business Partner

    4 days ago

    india, IN Randstad Enterprise Full time

    Job Title: Finance Business PartnerWork mode: RemoteShift: EST working hours (5:30 PM IST)Randstad Enterprise is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright’s experience encompasses all facets of the talent acquisition of permanent...

  • Senior Business Analyst

    2 weeks ago

    Bangalore Urban, Karnataka, India, IN Healthify Full time

    About Healthify: Healthify is a leading fitness and nutrition platform revolutionizing the way people manage their health. With cutting-edge AI tools and a vast database of Indian foods, we provide personalized nutrition and fitness solutions to help users achieve their health goals. We are looking for a dynamic Senior Business Analyst to drive the next...

  • Senior Manager, Financial Planning

    11 hours ago

    india, IN ATEC Global Full time

    Senior Manager, Financial Planning & Analysis (FP&A)POSITION REPORTS TO: Chief Finance Officer (CFO)EMPLOYMENT BASIS: Full-timeLOCATION: Remote (AEST time zone)TIME COMMITMENT: 5 days per weekRole DescriptionATEC exists to decarbonise cooking for all households across the Global South with our smart eCook stoves. 4 billion people across Asia & Africa still...

  • Senior Business Development Representative

    2 days ago

    india, IN Fuse Capital Full time

    Fuse Capital is seeking a Senior Business Development Specialist. The position is a full-time remote position. We are seeking a dynamic and results-driven Business Development Representative to join Fuse Capital’s growing team. In this role, you will be responsible for identifying new business opportunities in the private debt space through cold calls,...

  • Senior Construction Professional

    4 days ago

    india, IN RONIN Studies Full time

    Company - RONIN International is an independent B2B market research company specialising in business, healthcare and tech studies. We are part of the Rippleffect Group (formerly Fat Media Group) and are Company Partners of The Market Research Society (MRS), Corporate Members of ESOMAR, Members of the Insights Association and Council Members of The...

  • Senior Solution Architect

    2 days ago

    , India, IN NTT DATA Business Solutions Full time

    We want to shape the future with vision and innovation. Be part of it and develop your full potential!As part of the global NTT DATA Group, one of the most successful IT service providers in the world, we specialize in value-added SAP solutions as NTT DATA Business Solutions. With over 16,000 employees in more than 30 countries, we design, implement, and...

  • Senior Project Manager

    2 weeks ago

    india, IN NEOGOV Full time

    NGV Software India Private LimitedTechnical Project Manager for AGILE Software Product DevelopmentNEOGOV, an HRIS Product company based in Los Angeles is the market and technology leader in human resources software for the public sector.We are seeking an experienced Senior Project Manager (PMO) from India to lead program and project management across 4–5...

  • Senior Financial Analyst

    2 weeks ago

    india, IN Kelly Science, Engineering, Technology & Telecom Full time

    Job Description: Senior Financial Analyst (SAP S/4HANA)Position: Senior Financial Analyst / Finance ManagerLocation: India (Remote, Team based in Italy)Contract Type: Permanent, Full-Time (40 hours per week)About the RoleWe are seeking an accomplished Senior Financial Analyst with 15–20 years’ experience in finance, accounting, and SAP-enabled...

  • Senior Associate, Business Intelligence

    2 weeks ago

    india, IN KMK Consulting Inc. Full time

    KMK is a global data analytics and technology consulting company empowering leaders across the Life Sciences industries to make better data-driven decisions. Our data analytics and software platforms support data science, commercial operations, real world evidence, and cloud information management. We help to optimize business strategy and operations by...