Incident Manager

Found in: Adzuna IN C2 - 1 week ago


Bangalore, Karnataka, India Twinleaves Retail Ecommerce India Private Limited Full time

About the job :


We are seeking a highly motivated and experienced Incident Manager to join our team and play a critical role in ensuring the smooth operation of our retail software products and services. You will be responsible for leading and coordinating the response to incidents, minimizing downtime, and restoring services as quickly and efficiently as possible.


This is a fast-paced and challenging role that requires excellent problem-solving skills, decision-making abilities, and the ability to work effectively under :


- Oversee the entire incident management lifecycle, from identification and prioritization to resolution and closure.


- Lead and coordinate a team of incident responders, including assigning tasks, delegating responsibilities, and providing guidance.


- Conduct thorough investigations to identify the root cause of incidents and implement corrective actions.


- Communicate effectively with internal and external stakeholders, including senior management, technical teams, and customers, providing clear and concise updates on incident status and resolution.


- Develop and document incident management procedures and policies.


- Analyze incident trends and identify opportunities for improvement in the incident management process.


- Stay up-to-date on industry best practices in incident management and related technologies.


- Perform on-call duties as required.


- Might require travelling.


Qualifications :


- Bachelor's degree in IT, Computer Science, or a related field.


- 3 - 5 years of experience in incident management or a related role.


- Proven experience in leading and coordinating a team.


- Strong analytical and problem-solving skills.


- Excellent communication and interpersonal skills.


- Ability to work effectively under pressure and in a fast-paced environment.


- Experience with Jira and any other Service Management tools is preferred.


- ITIL Certified is an added advantage. Competitive salary and benefits package.


- Opportunity to work in a dynamic and fast-paced environment.


- Be part of a team that is passionate about delivering exceptional service.


- Make a real impact on the success of the company.


Language : Knowing Tamil is an added advantage

(ref:hirist.tech)
  • Incident Management Specialist

    Found in: Adzuna IN C2 - 1 week ago


    Bangalore, Karnataka, India Chadwick Professional Services Private Limited Full time

    Company Description : Chadwick is a leading provider of IT Permanent and Temporary Staffing, Leadership / Executive Hiring, Recruitment Process Outsourcing (RPO) Services, and Market Insight. With approval from both MSME and Start-up India, Chadwick is dedicated to offering innovative solutions within the industry. We help organizations achieve accelerated...

  • Major Incident Manager

    Found in: Adzuna IN C2 - 1 week ago


    Bangalore, Karnataka, India RapidBraiins Full time

    Key Skills : MIM,IM,ITIL ProcessExp : 3- 5 YearsLocation : Bangalore / Chennai/ Hyderabad/ Mumbai/ Pune/NoidaJob Description :- Act as focal point for all severity 1 and business impacting major incidents reported- Responsible for planning and coordinating all the activities required to perform, monitor and report on major incident management process-...

  • Major Incident Manager

    Found in: Adzuna IN C2 - 1 week ago


    Bangalore/Hyderabad, Karnataka, India Swift Strategic Staff Solutions INC Full time

    Role : Major Incident ManagementKey Skills : Major Incident Management, ITSM, Good Understanding of Azure CoreNotice Period : Immediate- 15 Days Job Description :We are seeking a Major Incident Manager with expertise in Azure cloud technologies to oversee the efficient and effective management of major incidents. The ideal candidate will play a critical role...

  • Mainframe Storage Engineer

    Found in: Adzuna IN C2 - 2 days ago


    Bangalore, Karnataka, India SPG Consulting Solutions Pvt.Ltd Full time

    Role : Mainframe Storage Engineer. As a Mainframe Storage Engineer on the zSeries Mainframe , need to be technical authority in the area.This is a hands-on role where the resource need configure and maintain products and services according to Group standards and policies, plus assist with the delivery of projects within z/Storage environments this includes...

  • Operations Engineer

    Found in: Adzuna IN C2 - 1 week ago


    Bangalore, Karnataka, India Akshaya business it solution Full time

    Responsibilities : - Triage production issues using kibana, grafana, and databricks within the sla, support qa activities as needed.- Configure partner integration using sql.- Coordinate with partners on issue analysis and integration configuration.- Identify key barriers/core problems and apply problem-solving skills to address complex technical...

  • Technical Specialist/Technical Support Engineer

    Found in: Adzuna IN C2 - 1 week ago


    Bangalore, Karnataka, India REVEILLE TECHNOLOGIES PRIVATE LIMITED Full time

    Primary Responsibilities:A Tech support Engineer is responsible for the availability, performance, monitoring, and incident response, among other things, of the platforms and services that our company runs and owns.We must make sure that everything that goes to production complies with a set of general requirements like diagrams, dependencies of other...

  • Site Reliability Lead Engineer

    Found in: Adzuna IN C2 - 1 week ago


    Bangalore, Karnataka, India Voyager Partners Full time

    Role : SRE Lead. Client : KPMG. Experience : 9 Years 12 Years. Location : Bangalore. Notice Period : Immediate to 15 Days Joiners. C2H Role ( On Voyager Partners Payroll). Job Description :- Bachelor's degree in computer science, Information Technology, or related field.- Minimum of 8 years of experience as an DevOps/ SRE, with a focus on AWS.- Expertise...

  • JSM Engineer

    Found in: Adzuna IN C2 - 1 week ago


    Bangalore, Karnataka, India Where U Elevate Full time

    Jira Service Management Engineer The JSM Engineer will play a critical role in implementing, customizing, and managing our Jira Service Management environment to improve our IT service delivery, incident management, and operational efficiency. This position requires a blend of technical expertise, project management skills, and a deep understanding of ITIL...

  • Azure Security Engineer

    Found in: Adzuna IN C2 - 1 week ago


    Bangalore, Karnataka, India Domniclewis Full time

    Key Responsibilities : - Threat Detection and Incident Response : Monitor Azure environments diligently to detect security incidents, anomalies, and potential threats. Develop and execute incident response plans to promptly address and mitigate security breaches. Conduct thorough investigations of security incidents and offer recommendations for...

  • Splunk/System Administrator

    Found in: Adzuna IN C2 - 1 week ago


    Bangalore, Karnataka, India SPG CONSULTING AND SOLUTIONS SERVICES PVT LTD Full time

    Must-Have :- Splunk Specialist for Splunk Enterprise.- Identification of required log files for customer required it security use case.- Identification of necessary changes within the current logging to detect relevant security threats.- Development of security relevant use cases in customer needing.- Implementation of retesting within FI-TS own Splunk...

  • Senior Technical Support Engineer

    Found in: Adzuna IN C2 - 1 week ago


    Bangalore, Karnataka, India Swift Strategic Staff Solutions INC Full time

    Job Description :Required Skills : Below are the additional details of this role :- Capital Markets Domain knowledge is preferred.- Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.- Knowledge about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct...

  • Site Reliability Engineer

    Found in: Adzuna IN C2 - 1 week ago


    Bangalore, Karnataka, India Waytogo Consultants Full time

    Job Description : As an SRE Lead (Site Reliability Engineering Lead), you will play a crucial role in ensuring the reliability, scalability, and performance of our systems and services. He/ She will lead a team of SREs (Site Reliability Engineers) and collaborate closely with development teams to build and maintain highly available and resilient systems....

  • Senior System Management Consultant

    Found in: Adzuna IN C2 - 1 week ago


    Bangalore, Karnataka, India RapidBraiins Full time

    Position Overview :As a Senior Consultant in System Management, you will play a pivotal role in providing application support and maintenance services, particularly focusing on .Net (Microsoft Tech stack) and Wealth COTS products. You will leverage your expertise in production support, incident management, and Microsoft technologies to ensure the smooth...

  • Cyber Security Engineer

    Found in: Adzuna IN C2 - 1 week ago


    Bangalore, Karnataka, India Spigot Software Pvt Ltd Full time

    [Finar by Actylis]: Cyber Security (Drive) Responsibilities :Develop and Implement Security Policies :- The cyber security manager is responsible for formulating and implementing comprehensive security policies and procedures that align with the organization's goals and regulatory requirements.- This includes creating incident response plans, conducting...

  • IT Manager

    Found in: Adzuna IN C2 - 1 week ago


    Bangalore, Karnataka, India Careerfit.ai Full time

    Responsibilities :- Lead and manage the Infrastructure as a Service (IaaS) operations team responsible for the design, implementation, and maintenance of cloud infrastructure and services.- Oversee the day-to-day operations of IaaS platforms, including compute, storage, networking, and virtualization technologies, to ensure high availability, scalability,...

  • Senior Cyber Security Operations Manager

    Found in: Adzuna IN C2 - 3 days ago


    Bangalore/Hyderabad, Karnataka, India Swift Strategic Staff Solutions INC Full time

    Position Overview:We are seeking a Senior Cybersecurity Operations Manager to lead our cybersecurity team in safeguarding our organization's assets, data, and systems against cyber threats. The ideal candidate will have a strong background in information security, extensive experience in managing security operations, and a proven track record of...

  • Service Desk Manager

    Found in: Adzuna IN C2 - 6 days ago


    Bangalore, Karnataka, India RapidBraiins Full time

    Responsibilities:- Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency and...

  • Assistant Manager/Lead Assistant Manager

    Found in: Adzuna IN C2 - 1 week ago


    Bangalore, Karnataka, India HuQuo Consulting Pvt. Ltd. Full time

    Job Description :1. Detailed understanding of application flows and dependent systems2. Proactive monitoring of application and server health including availability, performance and capacity constraints to mitigate potential incidents before they impact the users3. Provide primary operational support or multiple large, distributed software applications4....

  • Senior Cyber Security Analyst

    Found in: Adzuna IN C2 - 1 week ago


    Bangalore, Karnataka, India RapidBraiins Full time

    Job Description :- We are seeking a highly skilled and experienced Senior Cyber Security Analyst with 8 to 10 years of demonstrated expertise in the field of cybersecurity.- The ideal candidate will possess strong knowledge and hands-on experience in Security Operations Center (SOC) operations, alert and incident triaging, and proficiency in utilizing...

  • Cyber Security Analyst

    Found in: Adzuna IN C2 - 1 week ago


    Bangalore, Karnataka, India Cortex Consulting Pvt. Ltd. Full time

    Notice - Immediate to 15 daysEducation Requirements & Experience- Bachelors in Computer Science/IT/Electronics Engineering, M.C.A. or equivalent University degree.- Minimum of 3 to 5 years of experience in the IT security industry, preferably working in a SOC environment.Certifications: CCNA, CCSP, Investigate & Escalate validated and confirmed incidents to...