Assistant Manager/Lead Assistant Manager
3 weeks ago
Job Description :
1. Detailed understanding of application flows and dependent systems
2. Proactive monitoring of application and server health including availability, performance and capacity constraints to mitigate potential incidents before they impact the users
3. Provide primary operational support or multiple large, distributed software applications
4. Provide primary test data management support for multiple large, distributed software applications
5. Partner with several technology partners to troubleshoot and drive problem resolution utilising the available tools
6. Effectively lead RCA and escalate as part of incident management process.
7. Debug programs in Go to troubleshoot any ongoing issue.
Qualifications :
1. Good communication, collaboration and partnering skills with other peer teams across different location
2. Self-motivated with a strong sense of urgency and dedication to deadlines
3. A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
4. Direct application monitoring and work towards implementing automated monitoring scripts
5. Strong technical troubleshooting and analytical skills with the ability to resolve application issues in a preproduction environment
6. Ability to troubleshoot (structured and OO) with one or more high level languages, such as Python, Java, Golang
7. Experience with debugging techniques for root cause analysis of issues.
8. Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated.
9. Experience with infrastructure as code, with Kubernetes and Kubernetes satellite technologies
10. Experience with monitoring large scale distributed systems with Splunk, Prometheus and Grafana, or similar log analysis and querying tools - writing queries, building dashboards, configuring alerts, and reports is a plus
11. Analytical knowledge and exposure on troubleshooting and root cause identification using analyzer tools like Splunk, ELK, Dynatrace etc
12. Experience with using command line tools
13. Experience with CI as code in a GitHub environment
14. Experience with containerization
15. Exposure to databases such as Cassandra, Postgres, Redis etc. and messaging queues like Solace, Kafka, etc
16. Experience with System/Functional/Performance Testing
Let me know if you have any questions.
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