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Social Media Client Servicing Manager

4 weeks ago

Mumbai, Maharashtra, India Thoughtcom Full time

Responsibilities

  • Develop Social Media brand strategy for the clients designated
  • Present the Social Media brand strategy to get client sign off
  • Develop content strategy - annually, quarterly and monthly - with the content team that aligns with the social media brand strategy and digital communications objectives of the clients.
  • Build the content plan based on the content strategy
  • Guide and work with the content and creative teams to deliver client briefs and monthly content strategy
  • Work on new ideas of content development and presentation on social media channels
  • Ensure brand consistency by complying with client brand guidelines and internal hygiene standards of Thoughtcom
  • Reporting: Weekly, Monthly, Quarterly and Annually reporting and campaign reports
  • Vendor management across digital marketing activities like paid media, website & app development and live amplification
  • Billing and follow-ups
  • Collaborate with other verticals and brainstorm on proactive ideation to upsell, cross-sell other offerings of Thoughtcom

Qualifications

  • Excellent written and spoken English skills
  • Proven work experience of at least 5 years in a client servicing role for social media marketing for large brands. Experience in automotive sector will be an added advantage
  • Verifiable experience with MS Office tools
  • Process-driven approach and time management skills
  • Graduate/Post Graduate degree in Marketing

About Thoughtcom

Thoughtcom is a full-service communications agency. We partner with some of the largest B2B brands in India and with their international offices, to build brand and product narration on digital media. From building new insights and igniting ideas that create the right impact we keep evolving ways to churn in great business action for our clients. The company vertical expertise in Digital Media includes:

Digital Media

· Social Media B2B Brand Building - B2B Communications – Brand and Product

· Employer Branding on Social

· Leadership profile building on LinkedIn

· Website development

Industries we serve

· BFSI, Manufacturing, IT

The company is proud of its collaborative, enabling and empathetic culture and guards it.