Senior Client Servicing Manager

3 weeks ago

Mumbai, Maharashtra, India Social Pill Full time

Job Title: Senior Client Servicing Manager

Location: Andheri West, Mumbai (WFO – Near Bhavan's College)

Compensation: 5LPA

Company: Social Pill – A Digital-First Advertising Agency

About Us

Social Pill is a digital marketing agency focused on delivering strategy-driven creative & business solutions across platforms. We work with some of the most exciting brands across industries, blending insight, innovation, and execution to deliver impactful campaigns.

Role Overview

We're looking for a Senior client servicing Manager to lead one of our largest accounts. This role requires end-to-end ownership of the client relationship and internal coordination. You'll be responsible for managing day-to-day communication with the client, overseeing internal processes, giving internal approvals before client submissions, and ensuring the timely delivery of high-quality work.

Candidates with prior experience as a Social Media Manager or Copy Manager in a digital or social media agency are strongly preferred, as they'll bring a deep understanding of content, brand voice, and platform behavior.

Key Responsibilities

Client Ownership: Act as the main point of contact for the client, maintaining a strong, professional relationship.

Internal Coordination: Collaborate with creative, strategy, content, design, performance teams & other departments to ensure deliverables align with the client's expectations.

Quality Control: Review and approve all deliverables before they are sent to the client, ensuring accuracy and brand consistency.

Ideation: Actively contribute to campaign and content ideation across platforms, bringing fresh, brand-relevant ideas to the table.

Strategic Input: Guide internal teams with strategic direction based on the client's goals and industry insights.

Project Oversight: Track timelines, ensure delivery within scope and budget, and manage multiple priorities effectively.

Problem Solving: Anticipate and address client concerns or internal bottlenecks proactively.

Team Support: Support and mentor junior staff and foster a positive, collaborative team environment.

Performance Monitoring: Track ongoing campaign performance, coordinate reporting, and highlight insights to drive improvements.

Meeting Management: Lead client meetings & reviews, internal check-ins, and feedback discussions to maintain alignment.

Requirements

5–8 years of experience in account management within a digital or advertising agency.

Prior experience working as a Social Media Manager or Copy Manager is highly desirable.

Strong grasp of digital platforms, campaign metrics, and content strategy.

Proven ability to manage large clients and multi-functional teams.

Excellent communication, leadership, and project management skills.

Ability to work in a fast-paced, detail-oriented environment.

Willing to work from our Andheri West office (WFO).

Why Join Us?

Be part of a growing team working on high-impact, creative digital campaigns.

Collaborate with passionate professionals across functions.

Work from a well-connected office in Andheri West.

Flat hierarchy, room for growth, and a performance-driven culture.

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