Assistant Manager

Assistant Manager – IT (Location Lead) Location: Chennai Function: IT Operations and Infrastructure Experience required: 8 to 12 years of relevant experience About Trilegal: Trilegal is a leading full-service law firm in India with over 25 years of experience, trusted for its in-depth expertise and client-centric approach. The firm advises a diverse set of clients, including Fortune 500 companies, global investment funds, major Indian conglomerates, domestic and international banks, technology and media giants, family offices, and high-net-worth individuals Roles & Responsibilities: Ensuring 99.5% uptime for IT infrastructure & services through monitoring systems, health checks, capacity utilization, etc Providing prompt Support to VIP Users Provide technical direction and guidance to the IT team, ensuring alignment with organizational standards and objectives Mentor, coach, and manage the performance of the local IT team, fostering a collaborative and productive environment. Manage & Monitor Servers, Networks, CCTV, Video Conferencing, EPBX devices Work on Manage Engine Ticketing Software & End Point Central. Providing daily, weekly, and monthly reports for system health & plans with timelines on initiatives that are being worked upon Procurement by multiple vendor selections and completing the cycle of inward goods acceptance and clearing payment outstanding. Work on Microsoft services like O365 email service, AD, Team, Intune etc. Escalation points for level one issues ensuring customer satisfaction & speedy resolution Understanding businesses' diverse, specific needs and applying IT product knowledge to meet those needs Analyse needs in terms of current business obstacles, identify opportunities, and scope potential Execute high-quality one-on-one discussions utilizing advanced questioning and influencing skills with business Map out the key players for potential technology initiatives and determine/document appropriate strategy Establish productive, professional relationships with key personnel internal to the firm & IT vendors/partners Products coaching/training of partners, programs, and events. Leads by following IT methodology and best practices Proactively prospect in the software domain to create opportunities & interact with top management level Supports initiatives that ensure product profitability by maintaining high customer satisfaction per firm standards Monitor and work on end-user service delivery and SLA Compliance. Promptly respond and resolve incidents reported via email / phone with top prioritization given to senior members of the firm. Work and manage the team in desktop, laptops, printer, audio-video conferencing, and network related issues Should provide Daily/Weekly Reporting and manage the support team. Implement effective IT security applications on systems to ensure the security of data in coordination with the other IT team members. Periodic review with end user vendors and negotiate pricing of capital expenses. Follow new technology evaluation of laptops, printers, end user applications. Supports initiatives that ensure product profitability by maintaining high customer satisfaction per firm standards Ensuring 99.5% uptime for IT Network infrastructure & services using monitoring systems, health checks, capacity utilization, report analysis, Work on network systems like UTM [Fortinet], switches [Juniper, Brocade, Cisco], DLP, SIEM, VOIP PBX Providing plans with timelines on strategic network related initiatives that are being worked upon and daily, weekly, monthly reports for network health, Should have infosec aptitude aligned with ISO, SOC, NIST security standards; draft procedures for network hardening, SOP, Procurement assistance by multiple vendor evaluation, POC, selection, completing inward goods acceptance, managing implementation, Be the escalation point for level two issues to internal customers & manage infosec questionnaires from external clients. We are an equal opportunity employer and value diversity. We do not discriminate based on gender, race, age, sexual orientation, and religious identities or any other applicable characteristics protected by law. We seek individuals who uphold the highest standards of integrity, demonstrate professionalism in every interaction, treat others with respect, and consistently align personal ambition with the collective goals of the firm.