Relationship Manager- CRM

Over 50 years, 62 projects & approx. 9 million sq. ft. under development, we have won the trust of 10000+ customers. We not only create premium residential and commercial projects but deliver novel experiences anchored in our values of trust, quality, customer first and innovation. Driven by our philosophy of ‘Let’s Outdo’ we strive for excellence and aim to not just meet the expectations of our customers but to surpass them.After 5 decades of unwavering commitment towards putting customers first our footprint spans Pune, Goa, and Bengaluru. We have also entered the international market with projects in California, San Francisco, USA, thus creating a global presence.Gera Developments Pvt Ltd is the only Developer to be in the top 10 Mid-size Organizations 6 times in a row in the Great Places to work Mid-Size Companies. Year 2023-24 has been remarkable for us as we rank at #9 in Best Mid-size workplaces, India and at 60th in Best Mid-size workplaces, Asia, along with being recognized for Building a Culture of Innovation by all, Best Workplaces for Millennials, Best Workplaces for Woman, which is a testimony to our people practices.How did we get this far?We cheer for our outdoers. We care about them. And we invest in them. We root for them to succeed. We actively create a culture of innovation, inclusiveness, high growth, and rewards to inspire in our employees the ability to challenge themselves. To become their own competition and meet not just their professional goals but also their goals of self-development.What does a career with us mean?· Freedom to innovate.· Take risks, learn from the failures & cultivate new skills.· Countless opportunities to show case entrepreneur in everyone.The kind of people the team needs:· Go-getters who aim big and achieve bigger results.· Out-of-the-box thinkers who think on their feet, always finding innovative solutions.· People of character, whose biggest asset is their integrity.· Master jugglers who can multitask like a pro without dropping a single ball.· Self-driven action enthusiasts who do not wait for a nudge to deep dive into a plan If that sounds like you and you have a love for 'Outdoing', this is the place to beSeeking applications for Relationship Manager- CRM role.Key ResponsibilitiesManage and resolve all customer queries promptly via the centralized system, maintaining professionalism and empathy.Ensure closure of customer tasks within defined TATs and escalate unresolved issues appropriately.Provide proactive communication to customers on project milestones, documentation, and process updates.Maintain accurate customer data and update the Gera World App with relevant information and documents.Drive customer engagement through NPS surveys and timely follow-up to improve satisfaction levels.Identify potential referral customers and update the referral tracker for the Sales team.Key Skills and QualificationsBachelor’s degree in any discipline.We welcome applications from freshers who are quick learners as well as candidates with up to 2 years of experience in customer-facing roles.Strong communication, problem-solving, and interpersonal skills.Ability to manage multiple priorities while maintaining attention to detail.Customer-centric mindset with an emphasis on empathy and responsiveness.Familiarity with real estate project processes is an advantage.Personality Dimensions:Excellent Communication skillsResult OrientedInnovativeIntegrityMulti-tasking with high levels of tenacityProactive & Self drivenIf you love 'OUTDOING', this is the place to be