Microsoft System Administrator

2 weeks ago

Hyderabad Telangana India, Telangana Tata Consultancy Services Full time

Job Description –MS Teams Admin (SME)

Location - Pan India

Notice Period - 45

Desired Experience Range: - 8+


· Provide support on daily customer initiated and controlled operations of the services in Microsoft Teams, Telephony (Peer-Peer) and Audio conference services.

· Understanding of Teams Licensing and Communication Credits

· Troubleshoot and configure Teams, Channels, Private Channels and its members.

· Retention Policies, E-911 understanding, Device focused troubleshooting

· Configuring Messaging Policies, Meeting Policies, Delegations and Calendar

· Knowledge on 3rd Party App Integration, External Access, Federation and Guest Accounts

· Knowledge on Teams related SharePoint / One Drive areas.

· PowerShell Scripting / MS Graph knowledge and understanding.

· Capture, triage, troubleshoot and resolve issues, escalate when needed, engage 3rd parties as needed to fulfil support needs.

· Responsible for handling Level 3 service requests and operational activities.

· Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests.

· Coordination with different escalation teams during high-risk Incidents or Projects.

· Adheres to engineering methodologies, standards, and leading practices.

· Provide feedback regarding engineering methodologies and various user requirements.

· Produce accurate, brief, and clearly written documents tailored to audience needs and expectations.

· Recommendation of process engineering and operational improvement initiatives including automation tooling, service enhancement including for vendors.

· Execution of application environment tasks as required for incident resolution.

· Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents.

· Respond to automated alerts on the health of systems.

· Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments.

· Ensures all work is carried out and documented in accordance with required standards, methods and procedures.

· Root cause analysis and service improvement solutions.

· Certifications (MS-700)

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