OTC Dialer Sr. Executive

3 weeks ago

Gurgaon Haryana, Haryana, India Johnson Controls International Full time

Job Description

At Johnson Controls, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together on holistic solutions for smarter buildings and cities today and tomorrow. By protecting people and the environment. By giving back in the communities we live in. By solving today’s challenges while constantly asking ‘what’s next?’ So, what’s next in your future?

Create your next opportunity and join us as a Collection Analyst (Dialer) to our Order to Cash department, Gurgaon, India.

By joining Johnson Controls, you’ll be part of a team that plays an essential role in helping to create a safe, comfortable, and sustainable world. As a globally diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 130,000 employees work to create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to create smart cities and communities.

We are committed to helping our customers win and creating greater value for all our stakeholders in everything that we do.

What will you do?

Collections (Dialer) team helps to connect with customers to maximize the timely collection. They make it through an effective management of telephonic queries. This team works to keep AR past dues to minimum, through rigorous follow ups and reminders

  • Responsible to receive in-bound and make out-bound calls to connect with JCI customers
  • Obtain and evaluate all the relevant data to handle complaints and inquiries
  • Analyze customer behavior and set frequency of call penetration
  • Responsible for collection activities of all the active customers for North America & Canada region
  • Manage Collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints
  • Following up complicated customer calls where required
  • Maintain automated call logs and proactively remind the customers of their account status
  • Support customer's sharing Invoice copies and SOA’s basis the requirement
  • Responsible for the continuous on call support for customers to fulfill their needs in making smooth payments
  • Maintain work efficiently and respond quickly to customer inquires
  • Recording details of comments, inquiries, complaints, and actions taken in JCI Collection Tool
  • Identifying, escalating priority issues, and reporting to the high-level management

How will you do it?

  • Communicating by phone with customers asking reason of payment delay and requesting them to pay
  • Order a list of all active customers, format, and make it ready for initiating calls
  • Always be proactive in fulfilling customer needs such as invoice copies, statement of accounts etc.
  • Ensure the agreed procedures are kept up to date and adhered diligently
  • Follow in-bound and out-bound call etiquettes and maintain utmost professionalism while customer conversations
  • Maintain call logs and collections notes for an efficient audit trial
  • Reconciling the relevant accounts to maintain overall health of the accounts
  • Coordinate with the Sales and other stakeholders to obtain necessary information which helps to clear the past dues
  • Review aged Past Dues / Unapplied Receipts and educate the customers what payments needs to be prioritized from their end
  • Fortnightly discussion on Internal AR Meeting
  • Coordinate month end closing process within given timelines
  • Achieve outbound calls targets on daily, weekly or monthly basis

What we look for?

  • Graduate / Postgraduate / Master’s Degree in any stream
  • Proficient in both verbal and written business communications
  • Excellent English level with clear American pronunciation
  • 4 - 5 Years of experience required in North America Collection process
  • Experience in North American process transition would be preferred
  • Systems knowledge in ERPs (Baan, Qolsys, Amer, Oracle & SAP) will be preferred
  • Proficiency in Collections Tools like Getpaid, Contact Tool, High Radius will be preferred
  • Excellent customer service, business communication, and follow-up skills, with the ability to work in a fast-paced team environment while meeting deadlines
  • Experience pulling and analyzing data from ERP and other systems
  • Working experience within a shared services environment is mandatory
  • Intermediate skills in Microsoft® Word, Excel, Outlook, and Internet navigation and research, including
    • Ability to utilize basic formulas
    • Utilize Pivot Tables and V-Lookups

  • OTC Dialer Sr. Executive

    3 weeks ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    At Johnson Controls, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together on holistic solutions for smarter buildings and cities today and tomorrow. By protecting people and the environment. By giving back in the communities we live in. By solving today’s challenges while...

  • OTC Billing Security Sr. Executive

    3 weeks ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    Job Description:JCI is looking for a high-energy and experienced individual for Order to Cash Team – Assistant Manager for JCI’s North America, Building Solutions businessWe are looking for someone with deep understanding of order to cash billing process including different invoice types (Manual, Consolidated and automated)Role of a Billing Analyst is...

  • OTC Billing Sr. Executive

    3 weeks ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    Job DescriptionEnd to End knowledge of OTC, Billing Expertise, Credit Rebill & Dispute ManagementCreate Invoices and distribution to Client as well uploads in Third Party PortalsConsolidated Invoices, Accuracy and Timely rollout of Monthly Invoices in close coordination with Order Management, Inventory, Customer Support Team & uploads in third party...

  • OTC Cash apps Executive

    3 weeks ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    Job Description:This role will report to the OTC Cash Application Supervisor and work closely with collections team to proactively identify and resolve issues related to unapplied cash Records client payments in appropriate accounts, identifies and resolves payment discrepancies and answers internal customer’s inquiriesThis role will also work in link with...

  • OTC Contract Accounting Sr Analyst

    4 weeks ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    Skill Set: O2C/Contract AccountingLocation: Gurgaon/GurugramLevel: 168 – Assistant Manager ContractsJob Description:End to End knowledge of OTC, Expertise in Multisite Contracts creations, modifications and renewalsExpertise in Document Scrutiny, Approvals, Customer CreationGenerate reports required to monitor contracts compliancesReview compliance and...

  • OTC Contract Accounting Sr. Executive

    2 months ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    Job Description:Ensure timely and accurate processing of Contracts , Invoice Uploads & ReportsExpertise in Document Scrutiny, Approvals, Customer CreationGenerate reports required to monitor contracts compliancesReview compliance and consistency of the contract termsContinuously seek out better ways of performing process & supports process improvement...

  • Cash Apps Sr. Analyst

    3 days ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    Job Description:This role will report to the OTC Cash Application Supervisor and work closely with collections team to proactively identify and resolve issues related to unapplied cash Records client payments in appropriate accounts, identifies and resolves payment discrepancies and answers internal customer’s inquiriesThis role will also work in link with...

  • Sr. Associate

    4 weeks ago

    Gurgaon, Haryana, India Cognizant Full time

    Test ManagerQualification:Graduate (Bachelor's Degree in Computer Science or in "STEM" Majors (Science, Technology, Engineering and Math) or related field)Responsibility:Test Requirement Analysis:• Create/modify/review Master Test Strategy docuement for large engagements.• Create/update/review Test Estimations, Project/ Sprint Planning effort.•...

  • BPO T S Operations Analyst

    4 weeks ago

    Gurgaon, Haryana, India timesjobs Full time

    Job Title: BPO T&S Operations AnalystDate: May 23, 2024Location: Gurgaon, HR, INCompany: NTT DATA ServicesThe OpportunityOur client is a leading global provider of asset and wealth management solutions. They provide investment processing, investment management, and investment operations solutions that help corporations, financial institutions, financial...

  • merchandiser (sportswear)

    1 month ago

    Gurgaon, Haryana, India Centric Brands Full time

    About UsCentric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women's, men's and kid's apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers and our brands that will drive the company's future growth. We are defined by...

  • Sr Manager/ Manager- Data Science

    4 months ago

    Gurgaon, Haryana, India timesjobs Full time

    We are India`s largest financial marketplace for lending and investment products. Our aim is to make personal finance decisions easy, transparent and convenient for India. Here, you can compare loans, credit cards and investment products, from India`s top banks and NBFCs, from anywhere and at any time.We offer a wide suite of products that include , , , ,, ,...

  • Senior Salesforce Automation Tester

    4 weeks ago

    Gurgaon, Haryana, India NTT DATA Services Full time

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Senior Salesforce Automation Tester - Digital Solution Cnslt. Sr. Consultant to join our team in Gurugram, Haryāna (IN-HR),...

  • Senior Manager

    2 months ago

    Gurgaon, Haryana, India Philips Full time

    Job TitleSenior Manager - Supply ChainJob DescriptionJob title:Sr. Manager- Supply ChainYour role:Manages the Customer Fulfilment Center (CFC) that is essentially the Order Desk for the Imaging systems, Ultrasound and MONITORING and ANALYTICS (MA) & THERAPEUTIC CARE (TC)Owns the various ICS (Internal Controls) processes & represents SCM for internal/external...

  • Senior Analyst

    2 months ago

    Gurgaon, Haryana, India United Airlines Full time

    We have a wide variety of career opportunities around the world — come find yoursTechnology/ITThe United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.Job overview and responsibilities IT Analyst will support Notifications Domain...

  • Manager I, IT, Data Enablement

    1 month ago

    Gurgaon, Haryana, India Boston Scientific Full time

    Additional Location(s): India-New DelhiDiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the...

  • OTC Dialer Sr. Executive

    3 weeks ago

    Gurgaon, Haryana, IN Johnson Controls International Full time

    Job DescriptionAt Johnson Controls, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together on holistic solutions for smarter buildings and cities today and tomorrow. By protecting people and the environment. By giving back in the communities we live in. By solving today’s...

  • OTC Dialer Sr. Executive

    3 weeks ago

    Gurgaon, Haryana, IN Johnson Controls International Full time

    At Johnson Controls, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together on holistic solutions for smarter buildings and cities today and tomorrow. By protecting people and the environment. By giving back in the communities we live in. By solving today’s challenges while...

  • OTC Dialer Sr. Executive

    3 weeks ago

    Gurgaon, India Johnson Controls International Full time

    Job DescriptionAt Johnson Controls, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together on holistic solutions for smarter buildings and cities today and tomorrow. By protecting people and the environment. By giving back in the communities we live in. By solving today’s...

  • OTC Dialer Sr. Executive

    3 weeks ago

    Gurgaon, India Johnson Controls International Full time

    At Johnson Controls, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together on holistic solutions for smarter buildings and cities today and tomorrow. By protecting people and the environment. By giving back in the communities we live in. By solving today’s challenges while...

  • Dialer Executive Gurgaon

    3 months ago

    Gurugram, Haryana, India indiagold Full time

    **Job Information**: Industry **Financial Services*** City **Gurgaon*** State/Province **Haryana*** Country **India*** Zip/Postal Code **122003*** **About us**: - indiagold has built a product & technology platform that enables regulated entities to launch or grow their asset backed products across geographies; without investing in operations,...

  • OTC Dialer Collection Executive

    2 months ago

    Gurgaon, Haryana, IN Johnson Controls International Full time

    Role Description:Responsible for receiving inbound calls to resolve customer queries & make outbound calls to perform collection attempts.Analyze accounts and achieve collection targets as per Dialer StrategyResponsible for overseeing collection activities of all the active customers of North America & Canada customers.Manage collections and provide early...

  • Sales Executive

    3 months ago

    Gurugram, Haryana, India Ethics Group of Companies Full time

    We are looking for **Sales Executive from Pharma/OTC Background **for **Gurgaon.** **Roles & Responsibilities**: 1. Product Knowledge: Develop a deep understanding of our OTC products, staying up-to-date on industry trends, and effectively communicate the features and benefits to healthcare professionals. 2. Sales and Marketing: Execute sales strategies to...

  • OTC Billing Security Sr. Executive

    3 weeks ago

    Gurgaon, Haryana, IN Johnson Controls International Full time

    Job Description:JCI is looking for a high-energy and experienced individual for Order to Cash Team – Assistant Manager for JCI’s North America, Building Solutions businessWe are looking for someone with deep understanding of order to cash billing process including different invoice types (Manual, Consolidated and automated)Role of a Billing Analyst is...

  • OTC Billing Sr. Executive

    3 weeks ago

    Gurgaon, Haryana, IN Johnson Controls International Full time

    Job DescriptionEnd to End knowledge of OTC, Billing Expertise, Credit Rebill & Dispute ManagementCreate Invoices and distribution to Client as well uploads in Third Party PortalsConsolidated Invoices, Accuracy and Timely rollout of Monthly Invoices in close coordination with Order Management, Inventory, Customer Support Team & uploads in third party...

  • OTC Billing Sr. Executive

    3 weeks ago

    Gurgaon, India Johnson Controls International Full time

    Job DescriptionEnd to End knowledge of OTC, Billing Expertise, Credit Rebill & Dispute ManagementCreate Invoices and distribution to Client as well uploads in Third Party PortalsConsolidated Invoices, Accuracy and Timely rollout of Monthly Invoices in close coordination with Order Management, Inventory, Customer Support Team & uploads in third party...

  • OTC Cash App Executive

    3 weeks ago

    Gurgaon, Haryana, IN Johnson Controls International Full time

    Job Description:This role will report to the OTC Cash Application Supervisor and work closely with collections team to proactively identify and resolve issues related to unapplied cash Records client payments in appropriate accounts, identifies and resolves payment discrepancies and answers internal customer’s inquiriesThis role will also work in link with...

  • OTC Billing

    3 months ago

    Gurgaon, India Johnson Controls Full time

    **Job Details** At Johnson Controls, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together on holistic solutions for smarter buildings and cities today and tomorrow. By protecting people and the environment. By giving back in the communities we live in. By solving today’s...

  • OTC Contract Accounting Sr Analyst

    3 weeks ago

    Gurgaon, Haryana, IN Johnson Controls International Full time

    Skill Set: O2C/Contract AccountingLocation: Gurgaon/GurugramLevel: 168 – Assistant Manager ContractsJob Description:End to End knowledge of OTC, Expertise in Multisite Contracts creations, modifications and renewalsExpertise in Document Scrutiny, Approvals, Customer CreationGenerate reports required to monitor contracts compliancesReview compliance and...

  • OTC Cash App Executive

    3 weeks ago

    Gurgaon, India Johnson Controls International Full time

    Job Description:This role will report to the OTC Cash Application Supervisor and work closely with collections team to proactively identify and resolve issues related to unapplied cash Records client payments in appropriate accounts, identifies and resolves payment discrepancies and answers internal customer’s inquiriesThis role will also work in link with...

  • Sales Executive

    3 months ago

    Gurgaon, India Innovate Consultant Full time

    Asttecs offers open-source asterisk solutions in India, addressing a wide range of call center/contact center solutions & enterprise solutions including - IPPBX, IP Phones, IVR systems & solutions, Call center dialers, voice dialers, voice loggers, etc. Position: Sales Executive - B2B Sales. Job description: 1) Identifying business prospects and reach out...

  • OTC Contract Accounting Sr Analyst

    4 weeks ago

    Gurgaon, India Johnson Controls International Full time

    Skill Set: O2C/Contract Accounting Location: Gurgaon/Gurugram Level: 168 – Assistant Manager Contracts Job Description: End to End knowledge of OTC, Expertise in Multisite Contracts creations, modifications and renewals Expertise in Document Scrutiny, Approvals, Customer Creation Generate reports required to monitor contracts compliances Review...

  • Salesforce Administrator

    3 months ago

    Gurgaon, India EDGE Executive Search Full time

    The Company Our client is a leading provider of progressive post-trade solutions for the global OTC markets across interest rate, FX, equity and credit asset classes. It incorporates CME Group’s optimization businesses -Traiana, TriOptima, and Reset - and IHS Markit’s MarkitSERV, headquartered in London. - The Job We are looking for a Salesforce...

  • Product Analysis and Design

    3 months ago

    Gurugram, Haryana, India EDGE Executive Search Full time

    The Company Our client is a global company in the fintech sector that has just been formed as a JV between two world leaders - one, a global giant in the derivatives space and second, a world leader in financial research and analytics. The new company is being formed by merging two entities, both of which are highly profitable companies with a combined...

  • Data Entry Operator

    3 months ago

    Gurugram, Haryana, India EDGE Executive Search Full time

    The Company Our client is a global company in the fintech sector that has just been formed as a JV between two world leaders - one, a global giant in the derivatives space and second, a world leader in financial research and analytics. The new company is being formed by merging two entities, both of which are highly profitable companies with a combined...

  • OTC Contract Accounting Sr. Executive

    2 months ago

    Gurgaon, Haryana, IN Johnson Controls International Full time

    Job Description:Ensure timely and accurate processing of Contracts , Invoice Uploads & ReportsExpertise in Document Scrutiny, Approvals, Customer CreationGenerate reports required to monitor contracts compliancesReview compliance and consistency of the contract termsContinuously seek out better ways of performing process & supports process improvement...