Assistant Manager

4 weeks ago


Pune Maharashtra India, Maharashtra WNS Full time

Job Description:


  • Experience in Experience in US retirement/Pension preferred.
  • A key member of the WNS Operations team responsible for leading-motivating-grooming & developing a team of 15-20 team members to facilitate achievement of SLA .
  • Should effectively liaison with various departments within WNS to gain support and resolve issues
  • Is also a key interface between managers and team members to facilitate and implement process improvement ideas to improve efficiency
  • Understand the different areas of operations-including process knowledge
  • Successfully to handle a team of 10-15 FTEs
  • Effective work allocation for team
  • Make sure that all Service Level Agreements are met
  • Effective management of pipeline-quality and new projects
  • Ensure accurate and timely reports are sent to the management on time
  • People Management-Regular reviews/121s/Appraisals conducted
  • Analyse training needs for teams and provide support


Qualifications:


  • Minimum 1 year of People management experience
  • Graduate


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