Assistant Manager
4 weeks ago
Job Description:
- Experience in Experience in US retirement/Pension preferred.
- A key member of the WNS Operations team responsible for leading-motivating-grooming & developing a team of 15-20 team members to facilitate achievement of SLA .
- Should effectively liaison with various departments within WNS to gain support and resolve issues
- Is also a key interface between managers and team members to facilitate and implement process improvement ideas to improve efficiency
- Understand the different areas of operations-including process knowledge
- Successfully to handle a team of 10-15 FTEs
- Effective work allocation for team
- Make sure that all Service Level Agreements are met
- Effective management of pipeline-quality and new projects
- Ensure accurate and timely reports are sent to the management on time
- People Management-Regular reviews/121s/Appraisals conducted
- Analyse training needs for teams and provide support
Qualifications:
- Minimum 1 year of People management experience
- Graduate
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