Salesforce Business Analyst

3 hours ago

Bengaluru Karnataka India, Karnataka Brillio Full time

We are seeking a Salesforce Business Systems Analyst with strong expertise in Salesforce solutions and hands-on pre-sales experience. The ideal candidate will bridge business needs with technology solutions, drive client discussions, design scalable Salesforce solutions, and support pre-sales activities including proposal creation, demos, and solution pitches.

Key Responsibilities:

  • Gather, analyze, and document business requirements, translating them into Salesforce solutions.
  • Work with stakeholders to design and optimize Salesforce functionalities (Sales, Service, Marketing Clouds).
  • Collaborate with technical teams to ensure solution feasibility and delivery.
  • Support pre-sales activities: solution design, RFP/RFI responses, client presentations, demos, and proposal support.
  • Act as a trusted advisor for clients, aligning Salesforce solutions with business objectives.
  • Stay updated with Salesforce product roadmap and industry best practices.

Required Skills & Qualifications:

  • 3+ years’ pre-sales experience in solution design, proposal response, customer demos and client engagement.
  • 6+ years’ experience as a Salesforce Business Systems Analyst (BSA) with strong understanding across Salesforce ecosystem (Sales, Service, Marketing Clouds).
  • Strong understanding of Salesforce ecosystem (Sales, Service, Marketing Clouds).
  • Excellent requirement gathering, documentation, and stakeholder management skills.
  • Strong communication, presentation, and problem-solving abilities.
  • Salesforce certifications (Admin, Consultant, or Architect) preferred.

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