Deputy Manager

3 weeks ago

Mumbai Maharashtra India, Maharashtra Mumbai International Airport Limited Full time

Job Purpose:

To drive same-store growth across retail outlets at Mumbai International Airport by optimizing product mix, enhancing customer experience, and implementing data-driven strategies that improve revenue and performance metrics.


Key Responsibility Areas (KRAs):

1. Same Store Growth Strategy

  • Analyze historical sales data to identify growth opportunities within existing stores.
  • Develop and implement initiatives to increase average transaction value and conversion rates.
  • Collaborate with concessionaires to optimize product assortment and pricing.

2. Performance Monitoring & Reporting

  • Track daily, weekly, and monthly store-level performance metrics.
  • Prepare dashboards and reports for internal reviews and concessionaire meetings.
  • Identify underperforming stores and recommend corrective actions.

3. Customer Experience Enhancement

  • Conduct regular store audits to ensure compliance with service standards.
  • Implement feedback mechanisms and mystery shopping programs.
  • Work with brands to improve visual merchandising and store layout.

4. Stakeholder Engagement

  • Coordinate with concessionaires to align on growth targets and promotional plans.
  • Support onboarding and training of store staff for new initiatives.
  • Liaise with airport operations and security for smooth functioning of retail outlets.

5. Digital & Loyalty Integration

  • Promote adoption of digital invoicing and loyalty programs to boost repeat purchases.
  • Monitor penetration and redemption rates of loyalty initiatives.

6. Inventory & Merchandising

  • Conduct periodic inventory checks and provide feedback for replenishment planning.
  • Ensure optimal stock levels and reduce instances of stockouts or overstocking.

7. Compliance & Standards

  • Ensure all retail operations comply with airport regulations and brand guidelines.
  • Support audits related to safety, hygiene, and commercial agreements.


Qualifications & Experience:

  • Bachelor’s degree in Business, Retail Management, or related field.
  • 4–8 years of experience in retail operations, preferably in Retail Companies, Airports, Malls or high-footfall environments.
  • Strong analytical, communication, and stakeholder management skills.

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