DWP Presales Solution Architect

3 weeks ago


Bengaluru Karnataka India, Karnataka HCLTech Full time

Location: Noida, Bengaluru and Chennai (Hybrid)

Position – DWP Presales SA


Mandatory Requirements

  • Presales experience in Workplace area and Customer facing role in the current organization.
  • Excellent writing and oral communication skills.
  • Effort Estimation experience for Service Desk and Digital Workplace.


Domain Knowledge including Cost and Effort Estimates

  • Experience in providing solution for Service Desk
  • ITIL Process Knowledge
  • Expertise in Field support solution design
  • Knowledge in device management (SCCM, Intune, Jamf, Active Directory, VDI, Citrix)
  • Knowledge in Messaging and Collaboration platforms (O365, M365, Gsuite)
  • Good Knowledge in Operational activities in End User Device Management (Deployment, Patching, Monitoring)
  • Knowledge about market leading tools and approaches of Automations
  • Experience in creating Solution documents, customer presentations.


Good To Have

  • In-depth knowledge of any technology (SCCM, Intune, O365, M365, VDI, Citrix)
  • Transformation expertise (Migration , experience in Merger and acquisition projects)
  • Expertise in Voice platforms (Avaya, Cisco, Genesys)
  • Modern Device Management Implementation
  • Transition Overviews for Solutioned People, process, and technology
  • Part of Due Diligence Sessions/Activities

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