manager bpo operations

4 weeks ago


Coimbatore Tamil Nadu India, Tamil Nadu sarainfotech Full time

Company Description We suggest you enter details here. Role Description This is a full-time, on-site role located in Coimbatore for a Manager of BPO Operations. The Manager will oversee the daily operations of the BPO team, ensuring efficiency and quality standards are met. They will manage and lead a team, develop and implement operational strategies, monitor performance, and ensure compliance with company policies and regulations. The Manager will also be responsible for client communication, handling escalations, and driving continuous improvement initiatives. Qualifications Experience in operational management, team leadership, and client communicationAbility to develop and implement operational strategies, performance monitoring, and continuous improvement initiativesProficiency in managing and ensuring compliance with company policies and regulationsExcellent problem-solving, communication, and interpersonal skillsBachelor's degree in Business Administration, Management, or related fieldExperience in the BPO industry is a plus



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