Lead User Researcher

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

UX @Cvent obsesses about creating the best experience for anyone who plans and attends meetings and events. We are the map makers, designers, builders, and champions for those who need to stay on top of a thousand details and deadlines. We aim to empower people to connect, learn, and foster community with products that are simple, seamless, powerful and does it all in one place Cvent’s User Research team is growing and needs an experienced User Researcher who will thrive in an energetic, agile environment.

Team and Culture:

• Our 130+ global team of designers, researchers and content writers work seamlessly to create intuitive experiences.
• We are aggressively shaping the future of event industry through research driven designs
• We are passionate, creative, and we take pride in our company’s intrapreneurially culture
• Experience of working on enterprise software

Day to Day Responsibilities:

• You will plan and conduct evaluative research (e.g., card sort, tree testing, usability, heuristics
• evaluations) and support generative research (techniques to help define problem space, such as contextual inquiry, ethnography, data mining) efforts for specified products or small program areas to build deep user understanding and empathy
• You will help teams cross-functionally by synthesizing and communicating the right information, defining and measuring success
• You will create testable hypotheses and use research findings to support, challenge, and innovate Cvent’s product
• Apply your expertise and knowledge of research methodologies, human factors, the user centered design process, and statistics to product and service design in an iterative development environment
• Work with design, analytics, product management, customer support, marketing, and sales to formulate and address research questions
• Independently and collaboratively plan, execute, and analyze research across product or program areas
• Perform qualitative data analysis and support ongoing coding efforts
• Support survey design and execution as well as perform statistical analyses
• Undertake secondary research scans and comparative/competitive analysis
• Work within a small team to help evolve User Research practice

Requirements:

• Bachelors and/or master’s degree in the study of user experience, design, research, business or related fields; for example, Information Design, Human Factors/HCI, Psychology, Cognitive Sciences OR alternative equivalent project/portfolio experience
• 7+ years’ conducting user research within a UX team for software/web-based products
• Demonstrated knowledge of user-centered design principles and practices
• Knowledge of hospitality industry and experience of working on enterprise software (good to have)
• Experience with one or more of the following is a plus:

o Quantitative survey programming and analysis

o UX Research for Meeting/Event Planners, Attendees software

o UX Research for Mobile app or web development

o Managing and recruiting a usability lab

o Developing and executing research in support of product globalization

o Establishing and/or managing product/software baseline measurement system