Customer Service Executive

4 hours ago


Mumbai Maharashtra India, Maharashtra upGrad Rekrut Full time

Location: Vile Parle, Mumbai

Work Mode: On-site | Rotational Shifts | 6 Days Working

Industry: Banking / Financial Services

Job Function: Customer Service / Support / Operations

Experience: 0–3 Years

Employment Type: Full-time

Role Overview

We are looking for enthusiastic and customer-focused professionals to support phone banking operations for a leading private sector bank. This role involves handling customer calls, resolving queries, and offering suitable banking products while ensuring a seamless service experience.

Key Responsibilities

  • Manage inbound customer calls related to banking products & services
  • Provide accurate information and ensure timely resolution
  • Assist with account-related inquiries, service requests & transactions
  • Maintain call logs, compliance standards & data security
  • Upsell relevant banking products based on customer needs
  • Ensure customer satisfaction on every interaction


Skills & Competencies Required

  • Strong English communication is mandatory
  • Hindi/regional language proficiency is an added benefit
  • Customer service mindset with active listening skills
  • Problem-solving ability & confidence on calls
  • Basic computer knowledge



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