Shift Manager/Store Manager- QSR

2 weeks ago

Chennai Tamil Nadu India, Tamil Nadu Amadora Artisan Ice Cream Full time



About Amadora

Amadora Ice Cream is a fast-growing, premium QSR ice cream brand known for warm service, high-quality products, and beautifully run stores. As we expand across Chennai, we’re looking for a Store Manager who can lead multiple outlets, build strong teams, and deliver exceptional customer experiences—every single day.


The Role

As a Store Manager, you will own end-to-end performance of an Amadora outlet in Chennai. You’ll be responsible for people, products, processes, and profits across stores, working closely with Operations, HR, Supply Chain, and Leadership. This is a high-ownership role for someone who thrives in fast-paced retail/QSR environments and loves building teams on the ground.


What You’ll DoBusiness & Store Performance

  • Oversee daily operations of 1-2 outlets (based on cluster size).
  • Drive sales growth, footfall, conversion, and ticket size across stores.
  • Ensure consistent execution of brand standards in service, hygiene, product quality, and visual merchandising.
  • Analyze store KPIs and close gaps through actionable plans.
  • Own P&L levers: wastage control, manpower productivity, and store-level costs.

Team Leadership & People Development

  • Hire, train, coach, and retain high-performing store teams.
  • Conduct regular store visits to lead from the floor and build culture.
  • Ensure shift planning, roster discipline, and productivity targets.
  • Create a strong bench of Shift Leads and Store Managers.
  • Handle escalations and performance issues proactively and fairly.

Customer Experience

  • Ensure every customer gets a delightful Amadora experience.
  • Manage customer feedback loops and resolve escalations quickly.
  • Build local store reputation through active engagement and consistency.

Operations & Compliance

  • Ensure strict compliance with FSSAI, safety, hygiene, and audit standards.
  • Monitor SOP adherence across stores (opening/closing, storage, batching, cash handling, etc.).
  • Coordinate with central teams for smooth inventory, dispatch, and replenishment.
  • Maintain accurate reporting and store documentation.

What We’re Looking For

  • 4–8 years of experience in QSR / food retail / hospitality / café chains, with store management exposure.
  • Proven track record of managing store KPIs, team performance, and customer experience at scale.
  • Strong on-the-ground leadership—comfortable being present across outlets daily.
  • Excellent people management skills; able to motivate and develop frontline teams.
  • Solid understanding of store profitability, wastage, and cost control.
  • Comfortable with reporting, Excel/Sheets, and performance dashboards.
  • Strong communication skills (Tamil + English preferred).
  • High ownership mindset and the ability to thrive in a fast-growth environment.

Nice to Have

  • Experience in premium QSR brands or dessert/ice cream formats.
  • Exposure to new store launches and scaling operations quickly.
  • Strong local market understanding of Chennai trade areas.

Location & Work Setup

  • Location: Chennai
  • Work Type: Full-time, on-site / field role
  • Travel: Daily travel between outlets within assigned cluster

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