Store Manager

Profile Summary Company Information: Urban Ladder is a leading omni-channel furniture company that aims to provide a curated destination for home solutions, to help the Urban Indian build well-furnished, beautiful homes. With over 1000 products and 25 categories such as sofas, beds, dining tables, storage shelves, etc. Urban Ladder is India's leading online furniture company. We were awarded the Best Digital Startup in 2012. Our brick and mortar retail laurels have begun as well - in March 2018, we were awarded Gold for the best storefront design at the prestigious HG VM & RD Awards. Urban Ladder is backed by top tier venture capital firms Steadview Capital, SAIF Partners and Kalaari Capital and Sequoia Capital. Mr. Ratan Tata, Chairman Emeritus of Tata Sons has also made a personal investment in Urban Ladder. Urban Ladder has distinguished itself based on design and impeccable service delivery experience. The vision is to continue to extend this excellence into the Retailspace. As a Retail Store Manager, you will be primarily custodian of the Retail Store sales and operational success and continuance of the UL Brand experience at the Store. The role would include driving Store Revenue, mentoring and coaching a team of Design Consultants and ensuring high performance and efficiency. You’re also expected to initiate process improvements and developing performance enhancement and data tools to boost the success of your Store as well as the Retail vertical wherever possible. Primary performance indicators. ● Store Revenue ● Store Operational Expenditure ● Shrinkage ● Customer Satisfaction levels ● Team Engagement levels Role will include: ● Hold accountability for Store target achievement and P&L responsibility ● Monitor the daily operations at the store including customer experience, escalations, revenue and people related responsibilities ● Ideate, execute and continuously work towards making the product and service experience better for our customers to ensure that the Store consistently exudes our brand experience. ● Monitor Inventory cycles and stock replenishment in coordinating with the Operations and Sourcing teams ● Track and analyze Store and Team member performances on a daily basis and execute measures to enhance performance● Recommend measures to the board for enhancing store profitability and efficiency through process and system improvements ● Liaise with Sourcing / Product / Customer Service team to share feedback on products and process as and when needed● Engage and motivate the team members towards target achievement, customer centricity and better performance and work with the Training Team on identifying training needs and work towards building a motivated team at the Store ● Requires working on Saturdays / Sundays Desired Skills and Functional Experience: ● Retail Store management, People management and Customer Interaction experience is mandatory ● High Levels of Ownership and Drive ● Great command of communication / language (English + one vernacular at least) - ability to hold conversations with customers on their dream home, help them pick the right products, understand their sense of aesthetics and guide them accordingly ● High energy, cheerful person + ability to smile always despite the situation /time● Empathy for people and situations; highly approachable person ● Honesty and transparency in communication; shows warmth in interactions ● Extremely hard-working and committed to the cause / values / vision of UL ● Love for beautiful homes, and all things beautiful; a love for aesthetics ● Willingness to learn rapidly + Ability to consistently make things better ● Ability to use technology effectively + Ability to use apps /tools to provide design / catalogue consultation ● Team Management and Engagement skills